Swarnika Garg
Melbourne,VIC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing IT/software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
IT Support and Administration
Mederev
12.2021 - Current
- Optimized system performance by conducting regular software maintenance tasks.
- Providing finance related support. Lodging claims on government website (PPA) and putting the invoices through Xero.
- Liaise with stakeholders to provide them with relevant information and documents.
- Update website content as needed to ensure current and relevant information
IT Administrator
JIES Rental Pty Ltd.
08.2021 - 12.2021
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
Project Intern
The Capitol
06.2021 - 07.2021
- Catalogued extensive database of The Capitol.
- Conducted diligent research on Websites and copyrights.
- Assisted in maintaining organised and accessible digital records.
Junior Web Developer
Shreejee InfoSolutions
07.2019 - 02.2020
- Developed aesthetically pleasing websites through the use of HTML, CSS, and responsive design principles.
- Streamlined website performance by optimizing images and implementing efficient code techniques.
- Identified and resolved website bugs, improving overall performance and user satisfaction rates.
Education
Master in Information Management -
RMIT University
Melbourne, VIC12.2021
Bachelor of Information Technology -
SRM Institute of Science & Technology
India05.2019
Skills
- Technical documentation
- Operating systems expertise
- Firewall administration
- Email administration
- Database administration/MS Office Suite
- Customer Service
- User Support
- Systems Analysis
- HTML Developer
- CSS
- Java
- SQL
Accomplishments
- Received Award & nominations for Employee of the month category at Mederev.
- Consistently meeting KPIs and Targets.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
IT Support and Administration
Mederev
12.2021 - Current
IT Administrator
JIES Rental Pty Ltd.
08.2021 - 12.2021
Project Intern
The Capitol
06.2021 - 07.2021
Junior Web Developer
Shreejee InfoSolutions
07.2019 - 02.2020
Master in Information Management -
RMIT University
Bachelor of Information Technology -
SRM Institute of Science & Technology
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