Swasti Dawer
Ashwood,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Portmans
03.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Assistant
H&M Hennes & Mauritz
08.2023 - 03.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Sales Assistant
Myer Melbourne
09.2023 - 01.2024
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
Design Studio Specialist
West Elm
01.2023 - 08.2023
- Utilized advanced software tools for precision in creating detailed designs and minimizing revisions.
- Established and maintained a digital asset management system to efficiently archive completed projects for future reference or reuse.
- Enhanced client satisfaction by delivering high-quality design solutions tailored to their needs and preferences.
- Successfully managed multiple projects concurrently while maintaining strict deadlines and prioritizing tasks as needed.
- Presented compelling visual presentations to clients, showcasing the impact of proposed designs on achieving business objectives.
- Led brainstorming sessions that generated creative ideas for tackling complex design challenges.
Sales Administrator
Memory Block
09.2022 - 01.2023
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
Event Administrator
Fat Jaks
05.2022 - 10.2022
- Contributed to the development of event themes and concepts, resulting in unique and memorable experiences for attendees.
- Enhanced attendee experience by seamlessly coordinating event logistics and managing on-site operations.
- Managed financial aspects of events, including budget creation, tracking, and reporting for optimal resource allocation.
- Implemented creative solutions to address unforeseen challenges during events, ensuring a smooth execution for all parties involved.
Telesales Executive
Telstra Corporation
04.2022 - 07.2022
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
Junior Architect
Arcop Associates Private
08.2021 - 01.2022
- Designed and drafted project blueprints.
- Developed innovative design concepts, contributing to successful architectural projects.
- Participated in client meetings, presenting design ideas and addressing feedback effectively.
- Collaborated with senior architects for efficient project completion and client satisfaction.
Administrative Assistant
P.L. Dawer Fabrics
01.2020 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelors of Architectural Design - Architecture
Monash University
Melbourne, VIC02.2024
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Point of sale operation
- Processing payments
- Cold-calling
- Customer Service
- Creative Thinking
- Attention to Detail
- Complex Problem-Solving
- Visual Merchandising
- Adaptable and Flexible
- Relationship Building
- Meeting Sales Goals
- Computer Proficiency and Microsoft Office
- Exceeding Customer Expectations
- Engaging with Diverse Customers
- Team Cooperation
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Assistant
Portmans
03.2024 - Current
Sales Assistant
Myer Melbourne
09.2023 - 01.2024
Sales Assistant
H&M Hennes & Mauritz
08.2023 - 03.2024
Design Studio Specialist
West Elm
01.2023 - 08.2023
Sales Administrator
Memory Block
09.2022 - 01.2023
Event Administrator
Fat Jaks
05.2022 - 10.2022
Telesales Executive
Telstra Corporation
04.2022 - 07.2022
Junior Architect
Arcop Associates Private
08.2021 - 01.2022
Administrative Assistant
P.L. Dawer Fabrics
01.2020 - 12.2021
Bachelors of Architectural Design - Architecture
Monash University
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