Swasti Kashyap

Sydney,NSW

Summary

Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly, providing skills to prioritize and multitask in a fast-paced working environment. Known for successfully handling escalated customer support issues. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

year of professional experience

Certification

Work History

Customer Service Representative

Reliance Retail

Bangalore, Karnataka

10.2024 - 01.2025

Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Conducted regular follow-up calls with customers after resolving their issues.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Updated databases with new and modified customer data.

Stock Assistant

Niine

Bangalore, Karnataka

08.2023 - 11.2023

Compared merchandise invoices to items actually received.
Packed and unpacked items, checking breakables before stocking on shelves.
Kept work areas clean, neat and organized for optimal productivity and worker safety.

Education

Master of Engineering Management - Engineering Management

Macquarie University

Sydney, NSW

02-2027

Skills

Dispute resolution
Teamwork
Live chat support
Telemarketing
Call center operations
Supply chain management
Effective communication

Cultural sensitivity
Complaint resolution
Business ethics
Administrative and office support
Flexible hours
Creative thinking

Languages

English

Full Professional

Hindi

Native/ Bilingual

Affiliations

Volunteer as a vocational trainer
Volunteer for bottle recycling