SWASTIKA SHARMA
Lidcombe,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
IT Technical Support Intern
Sydney Business House (ISAN Education)
Suite 4 Level 13/329 Pitt St, Sydney NSW 2000
12.2022 - 02.2024
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Facilitated knowledge sharing among team members regarding industry trends and emerging technologies.
Front of House Supervisor
Cassandra's On The Park
Saint Marys
12.2020 - 11.2022
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Performed cash handling activities and secured nightly bank deposits.
- Collaborated with the management team to develop promotional events that attracted new clientele while maintaining existing customer loyalty.
Customer Service Representative
Jack Fruits And Veggies
Mount Druitt, NSW
01.2019 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelors of Information Technology
Crown Institute of Higher Education (CIHE)
116 Pacific Hwy, North Sydney NSW 206008.2023
Advance Diploma of Information Technology
Kingsford International Institute (KII)
Level 2/545 Kent St, Sydney NSW 200008.2021
Diploma of Information Technology
Kingsford International Institute (KII)
Level 2/545 Kent St, Sydney NSW 200001.2020
Skills
- Issue Troubleshooting
- Technical Troubleshooting
- Appointment Scheduling
- Microsoft Outlook
- IT Documentation
- Security Protocols
- Software Updates
- Ticket management
- Technical Support
- Quick learner
- Positive attitude towards the work
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Full Professional
Timeline
IT Technical Support Intern
Sydney Business House (ISAN Education)
12.2022 - 02.2024
Front of House Supervisor
Cassandra's On The Park
12.2020 - 11.2022
Customer Service Representative
Jack Fruits And Veggies
01.2019 - 11.2020
Bachelors of Information Technology
Crown Institute of Higher Education (CIHE)
Advance Diploma of Information Technology
Kingsford International Institute (KII)
Diploma of Information Technology
Kingsford International Institute (KII)