Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Swathi Athmuri

Brisbane,QLD

Summary

"Highly skilled Customer Support Associate with a strong ability to manage high volumes of customer inquiries while maintaining accuracy in order tracking and issue resolution. Proficient in active listening, time management, and conflict resolution, ensuring timely and effective solutions for customers. Adept at collaborating with teams and utilizing product knowledge to deliver exceptional customer service."

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Support Associate

Amazon (Sutherland)
Chennai, Tamil Nadu
07.2016 - 03.2018
  • Responded to customer inquiries in a timely and accurate manner.
  • Provided customers with product and service information.
  • Resolved customer complaints via phone, email, mail or social media.
  • Assisted with placement of orders, refunds, or exchanges.
  • Maintained updated knowledge of product features and benefits.
  • Listened attentively to customer needs and concerns; demonstrated empathy during conversations.
  • Greeted customers warmly upon interaction; determined nature of inquiry quickly and accurately.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Science - B.Tech

Viganan's University
India
06-2015

Skills

  • Live Support: Experience in assisting customers via different platforms, providing quick and efficient responses
  • Order Management Systems: Knowledge of systems to track orders, deliveries, and returns
  • Problem Solving: Ability to resolve customer issues quickly, from order inquiries to technical troubleshooting
  • Multitasking: Managing multiple customer chats simultaneously without compromising service quality
  • Communication: Strong communication skills for clear, professional responses
  • Empathy: Ability to understand and address customer needs and concerns effectively
  • Patience: Handling frustrated or upset customers with a calm and professional demeanor
  • Active Listening: Understanding customer concerns and responding appropriately
  • Time Management: Efficiently managing time while balancing a high volume of customer inquiries
  • Team Collaboration: Working closely with teams to resolve complex issues
  • Conflict Resolution: Managing and resolving customer complaints in a professional manner

Languages

English
Professional
Telugu
Professional
Tamil
Limited

Certification

Achievements:

  • COA Award (Certificate of Achievement) for exceptional performance in Amazon Customer Support, recognizing outstanding customer service, efficiency, and problem-solving skills.

Timeline

Customer Support Associate

Amazon (Sutherland)
07.2016 - 03.2018

Bachelor of Science - B.Tech

Viganan's University

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Swathi Athmuri