Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Hi, I’m
Swathi Sanker Thampan
Sales Associate
Carindale
Summary
Overview
4
years of professional experience
5
years of post-secondary education
3
Languages
Work History
BP
Sales Associate
04.2024 - Current
Job overview
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
EG Ampol
Sales Associate
09.2023 - 03.2024
Job overview
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Pizza Hut
Shift Supervisor
03.2023 - 04.2023
Job overview
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Natural Watts
Management Executive
03.2021 - 01.2023
Job overview
- Mentored junior staff members in professional development, contributing to an overall positive work culture within the organization.
- Established clear lines of accountability within the organization by defining roles and responsibilities for each function area explicitly during internal meetings or presentations.
- Negotiated high-level contracts, securing favorable terms for the company to enhance profitability and long-term success.
- Launched new product lines successfully through thorough market analysis and competitive research.
- Enhanced customer satisfaction levels by developing effective training programs for frontline employees focused on service excellence.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Education
The Rajas Engineering CollegeTamil Nadu, India
Bachelor of Technology from Electronics and Communication Engineering
04.2016 - 01.2020
University Overview
- Compact Weather Monitoring and Rain Prediction System, Affordable device for calculating the probability of rainfall and also displaying the real time weather - Research Project
Queensland University of TechnologyBrisbane, Australia
Master of Engineering Management
05.2023 - 12.2023
University Overview
Queensland University of TechnologyBrisbane
Master of Project Management
02.2024 - 12.2024
University Overview
Skills
Product sales
Accomplishments
Accomplishments
Successfully executed a promotion at BP Tingalpa, driving the store to become the top performer in Queensland for sales in that promotion.
Timeline
Sales Associate
BP
04.2024 - Current
Queensland University of Technology
Master of Project Management
02.2024 - 12.2024
Sales Associate
EG Ampol
09.2023 - 03.2024
Queensland University of Technology
Master of Engineering Management
05.2023 - 12.2023
Shift Supervisor
Pizza Hut
03.2023 - 04.2023
Management Executive
Natural Watts
03.2021 - 01.2023
The Rajas Engineering College
Bachelor of Technology from Electronics and Communication Engineering
04.2016 - 01.2020
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