Swathi Reddy Kondam
Cyber Security
Melbourne,VIC
Summary
Cyber Security enthusiast with a focus and background in Security Governance, Penetration Testing, Threat Intelligence and Incident response. Logical, solution-focused IT and Digital Marketing Professional, with 5+ years of remarkable experience in providing comprehensive technical and business support to clients and companies. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify technical issues, and provide timely resolutions. Possess incomparable communication abilities to convey innovative ideas to diverse audiences of varying technical and business expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
App Testing Intern
TaskBroz
07.2024 - 11.2024
- TaskBroz is designed to allow its users to put out tasks, receive applications from qualified professionals, and get the job done quickly.
- Being an Intern, my role is to conduct manual and automated testing of mobile and web applications. Identifying, documenting, and tracking bugs.
- Collaborating with development team to ensure high-quality releases.
- As an App Tester, I got mainly involved in hunting for errors, and ensuring that certain segments of the app such as the Global Wall, make a Bid, and Notifications were functional. These features are crucial for the app and my tasks here significantly involved enhancing their reliability.
- TaskBroz, an Australian business specializing in connecting posters with taskers in Melbourne.
Sr Technical Support Analyst
Aheadrace Software Solutions
01.2020 - 08.2023
- Working as a product specialist for top global online assessment platforms
- Handling multiple technical and user support responsibilities via email channels
- Identifying, analyzing, and prioritizing incident tickets for efficient resolution processes
- Providing comprehensive solutions and responses to incoming service trouble tickets
- Escalating from pilot project participant to senior level within six months
- Demonstrating exceptional dedicated work ethic and collaborative team spirit consistently
Sr Digital Marketing Advisory Associate
Accenture
07.2017 - 12.2019
- Managing Display and Video 360 campaigns for major global clients successfully
- Creating new users, partners, and advertisers in Google Double Click Bid Manager
- Developing comprehensive media plans independently for medium-sized client briefs collaboratively
- Analyzing campaign performance metrics and providing optimization recommendations to account managers
- Owning complete media campaign lifecycle from initial brief to successful implementation
- Receiving client accolades for perfect execution and organizational appreciation consistently
Digital Marketing Executive
Get Ahead Education Limited - IFIM
01.2017 - 05.2017
- Implementing advanced digital marketing techniques for IFIM Institutions using CRM tools
- Managing lead generation processes through comprehensive customer relationship management systems
- Handling Facebook, LinkedIn, and Twitter accounts for strategic brand promotion campaigns
- Creating engaging social media posts designed for maximum audience engagement rates
- Developing targeted marketing strategies to increase institutional visibility and student enrollment
Media Analyst
iOPEX Technologies
12.2014 - 03.2016
- Creating and managing comprehensive Google and Bing Search Engine Marketing campaigns. Optimizing real-time campaign reporting and monitoring for enhanced performance metrics
- Managing Google AdWords and Bing Ads campaigns for maximum return on investment
- Generating detailed ad performance reports and monitoring copy effectiveness regularly
- Testing and troubleshooting ad tags and codes from various advertising servers
- Managing digital advertising campaigns while optimizing performance at multiple operational levels
Education
Master of Information and Communications Technology -
University of Sunshine Coast
Queensland, Australia04.2025
Bachelor of Electronics and Communications Technology - undefined
JNTUH
India04.2011
Skills
- Detail Oriented – Self Directed; Critical Thinking – Team Player; Understanding Client needs – Result Oriented; Problem Solving – Strong Verbal and Written Communication
- Resolving problems and Incidents: Understanding VPN, Microsoft Excel, SQL
- Roaster Management: Pronto, Icon,Work Vivo
- Trouble shooting and diagnostics : Microsoft 365, Dimensions, Azure Active Directory, DV360
- Programming Languages: XHTML, CSS, PHP, C, SQL, Python
- Operating Systems: Microsoft Windows11, Android, ChromeOS, iOS; Actively learning Kali Linux
- Computer Software: Microsoft Office Word, Excel,Google Docs, Sheets, Outlook, Zoom, Slack, Teams, MySQL
- Web Servers: Microsoft IIS
- Tools: Zendesk, JIRA, Pronto, Google sheets, DV360, Actively learning Nmap
- Web Application Security: Actively learning Burp
Certification
- Microsoft – SC 900 ( Microsoft Security, Compliance and Identity Fundamentals)
- Cisco- Cisco Mentor Me 2023
TRAINING
Upskilling myself with training in “Vulnerability Assessment and Penetration Testing” by Skill Forge
PERSONAL ATTRIBUTES
- Excellent interpersonal skills, as demonstrated through 5 years of experience in Technical and Customer support service
- Strong time management and organisational skills developed through 7 years of successfully combining work and university studies.
- Good at teamwork, collaborating effectively with others to achieve shared goals.
- Possess Creativity skills by developing innovative ideas and solutions.
Timeline
App Testing Intern
TaskBroz
07.2024 - 11.2024
Sr Technical Support Analyst
Aheadrace Software Solutions
01.2020 - 08.2023
Sr Digital Marketing Advisory Associate
Accenture
07.2017 - 12.2019
Digital Marketing Executive
Get Ahead Education Limited - IFIM
01.2017 - 05.2017
Media Analyst
iOPEX Technologies
12.2014 - 03.2016
Bachelor of Electronics and Communications Technology - undefined
JNTUH
Master of Information and Communications Technology -
University of Sunshine Coast