VASAVI REDDY
Hyderabad,India
Summary
Detail-oriented and results-driven scrum master with 9 years of professional experience in Accenture. Proven ability to manage tasks efficiently, support cross-functional teams, and contribute to process improvements. Team-driven scrum master knowledgeable in task prioritization, risk management and workflow optimization. Committed agile expert with several years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual remains poised in all types of situations.
Overview
10
10
years of professional experience
Work History
Scrum Master
Accenture Solutions Pvt. Ltd.
Hyderabad, Telangana
09.2022 - Current
- Facilitated Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives for a cross-functional team of 6–10 members.
- Coached the team on Agile principles and the Scrum framework to improve collaboration, transparency, and delivery predictability.
- Removed impediments and collaborated with stakeholders to ensure smooth sprint execution.
- Partnered with Product Owner to maintain and refine the product backlog, ensuring clear user stories and acceptance criteria.
- Tracked team performance using Agile metrics such as velocity, burn-down charts, and sprint reports.
- Improved sprint completion rate by X% by identifying bottlenecks and implementing process improvements.
- Fostered a culture of continuous improvement through actionable retrospective outcomes.
- Supported adoption of Agile tools such as Jira.
- Collaborated with team members to achieve target results.
- Met service time standards by implementing efficient processes.
- Managed complaints with calm, clear communication and problem-solving.
- Acted as a servant leader for the Agile team following the Scrum framework.
- Facilitated Scrum ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Removed impediments and blockers to ensure smooth sprint execution.
- Coached team members on Agile principles and continuous improvement practices.
- Collaborated closely with the Product Owner to refine and prioritize the product backlog.
- Ensured user stories were well-defined with clear acceptance criteria.
- Monitored sprint progress using Agile metrics such as velocity and burndown charts.
- Promoted transparency, accountability, and self-organization within the team.
- Protected the team from scope creep and external interruptions.
- Encouraged a culture of collaboration, feedback, and high performance.
- Supported Agile tools like Jira, Azure DevOps, or similar project management platforms.
- Assisted in Agile adoption and mindset transformation across the organization.
Quality Analyst
Accenture Solutions Pvt. Ltd.
11.2020 - 08.2022
- Maintain working knowledge of quality standards.
- Identify and remedy defects within the production process.
- Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
- Conduct regular Internal Audits to admins.
- Twice a week will be having a client call on updates.
- Will conduct PKT every week to improve their quality and business quality.
- Weekly call on WBR (Weekly Business Review).
- Managed a team of 30 admins to ensure effective communication and task completion.
- Facilitated huddles with admins to provide updates and share important information.
- Conducted RCA calls with clients bi-monthly.
- Feedback given to the admins on their error and will be doing SBS audits per each admin.
- Received 3-star performer awards on quarterly basis and also received STAR OF THE BUSINESS AWARD.
- Moved from admin to Quality Analyst.
- Collaborated with teams to streamline auditing processes and procedures.
- Prepared detailed reports on audit findings for management review.
- Trained junior staff on auditing techniques and compliance requirements.
Platform Experience Associate
Accenture Solutions Pvt. Ltd.
09.2016 - 11.2020
- Reviewed user-generated content for compliance with community guidelines.
- Identified and flagged inappropriate materials across various platforms.
- Utilized content moderation tools to streamline workflow efficiency.
- Maintained detailed records of moderation decisions for accountability purposes.
- Reviewed content for compliance with internal policies and procedures.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
Education
B.Tech -
Sreya’s Institute of Engineering & Technology
06-2016
Intermediate -
Sri Chaitanya Junior College
05-2012
SSC -
Johnson Grammar School
04-2010
Skills
- Quality Audits & Compliance
- Root Cause Analysis (RCA)
- KPI & SLA Monitoring
- Production & Quality Reporting
- GIS Mapping & Geo Data Validation
- Team Coaching & Performance Feedback
- Stakeholder Communication
- SDLC Frameworks: Scrum
- SDLC Frameworks: Kanban
- Business Modeling tools: Lucid charts
- Business Modeling tools: UML diagrams
- Tools: JIRA
- Tools: Confluence
- Databases: My SQL
- Databases: SQL server
Accomplishments
• Promoted as Quality Analyst for Trust and Safety process.
• Received Star of the Business Award (3 times).
• Nominated for Accenture Top Talent Program.
• Successfully handled team monitoring responsibilities for 6 months.
• Received Star of the Business Award (3 times).
• Nominated for Accenture Top Talent Program.
• Successfully handled team monitoring responsibilities for 6 months.
Timeline
Scrum Master
Accenture Solutions Pvt. Ltd.
09.2022 - Current
Quality Analyst
Accenture Solutions Pvt. Ltd.
11.2020 - 08.2022
Platform Experience Associate
Accenture Solutions Pvt. Ltd.
09.2016 - 11.2020
B.Tech -
Sreya’s Institute of Engineering & Technology
Intermediate -
Sri Chaitanya Junior College
SSC -
Johnson Grammar School