SWATI KHATRI
Toowoomba,QLD
Summary
Dynamic Customer Service Representative with a proven track record at Pearl Energy Fuel Station, enhancing customer satisfaction through effective problem-solving and active listening. Skilled in client engagement and detail-oriented data management, I successfully resolved conflicts, fostering loyalty and retention while improving service efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Pearl Energy Fuel Station
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Chilly Spice Grocery Store
06.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Relationship Officer
Mystery Rooms
01.2018 - 03.2022
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
Education
Certificate III In Individual Support - Ageing And Disability
Australia Wide Training Institute
Certificate III In Individual Support07-2024
Bachelor of Science - Biotechnology
University Of Rajasthan
ALWAR06-2011
Skills
- Client support
- Effective listening skills
- Problem-solving skills
- Detail-oriented data management
- Client engagement
- Effective relationship management
- Client communication skills
- Customer satisfaction analysis
Timeline
Customer Service Representative
Pearl Energy Fuel Station
03.2023 - Current
Customer Service Representative
Chilly Spice Grocery Store
06.2022 - 04.2023
Customer Relationship Officer
Mystery Rooms
01.2018 - 03.2022
Certificate III In Individual Support - Ageing And Disability
Australia Wide Training Institute
Bachelor of Science - Biotechnology
University Of Rajasthan
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