Swati Sharma
Annandale,NSW
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
2
2
years of professional experience
Work History
Hotel Supervisor
09.2023 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Increased customer retention through exceptional service and timely resolution of issues.
Restaurant Manager
09.2022 - 07.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Waitress
03.2022 - 08.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Bachelor of Science - Masters of Information Systems
Holmes Institute
Sydney, NSW11.2023
Technology Education
Bachelor of Technology
Kurukshetra University10.2018
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Guest satisfaction tracking
- Staff Training and Development
- Complaint Handling
Timeline
Hotel Supervisor
09.2023 - Current
Restaurant Manager
09.2022 - 07.2023
Waitress
03.2022 - 08.2022
Bachelor of Science - Masters of Information Systems
Holmes Institute
Technology Education
Bachelor of Technology
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