Swati Sharma
Tarneit,VIC
Summary
Proven track record in enhancing customer satisfaction and retention at Probe CX through adept complaint handling and exceptional problem-solving skills. Demonstrated ability to multitask and collaborate effectively, leading to a positive impact on team dynamics and customer loyalty. Excel in both technical support and empathetic customer service, ensuring high-quality outcomes in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Support Consultant
Probe CX
02.2024 - Current
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Contributed to a positive work environment by actively engaging with peers, sharing best practices, and collaborating effectively in both individual and team settings.
- Balanced multiple tasks simultaneously while still providing outstanding support, showcasing excellent time management abilities.
- Improved customer retention rates by understanding their needs and offering tailored solutions.
- Provided empathetic support to customers during challenging situations, leading to increased trust and loyalty.
Housekeeping Supervisor
Adara St Kilda Hotels
07.2023 - 02.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Customer Service Representative
Hungry Jack's
10.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Advanced Diploma - Information Technology
Greenhill Institute
Brunswick, VIC03.2026
Skills
- Complaint Handling
- Customer service excellence
- Ticket management
- Call center experience
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Microsoft Windows and Office
- Incoming Call Management
Timeline
Customer Support Consultant
Probe CX
02.2024 - Current
Customer Service Representative
Hungry Jack's
10.2023 - 01.2024
Housekeeping Supervisor
Adara St Kilda Hotels
07.2023 - 02.2024
Advanced Diploma - Information Technology
Greenhill Institute