SWEETY SAHA
Adelaide,SA
Summary
Address: Mawson lakes, 5095, SA. Accomplished IT help desk specialist with 2+ years of experience installation and maintenance of software and hardware and 4+ years of experience of Customer Service. I have Strong knowledge of ICT equipment, Web applications, software, and framework. Trained to deliver an exceptional level of customer service in IT support. Seeking a position as IT Help Desk Support in a reputed organization where I can utilize my knowledge and experience. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
5
5
years of professional experience
Work History
IT Service desk Officer
Fallacy Solutions
02.2022 - Current
- Provided support to a wide range of technologies including Windows 10, M365, Active
- Directory, LAN & WAN technologies, and remote tools
- Demonstrated excellent communication and customer service skills, ensuring prompt and effective resolution of technical issues
- Utilized IT problem-solving skills to explain solutions in a clear and efficient manner, catering to both technical and non-technical users
- Managed time effectively to address and resolve issues in a timely manner, ensuring minimal downtime for end-users
- Pick-up incoming calls and provide Technical Support to our users
- Provide front-line services to end-users on software and hardware related problems across the Global IT user base, in accordance with company policy and IT standards.
Customer Service Officer
Woolworths Walkerville
12.2018 - Current
- Addressing inquiries on the goods or services a business offers
- Processing transactions and orders
- Delivering details on a business's products
- Proactively engaging with customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Additional skills:
- Proficient in troubleshooting hardware and software issues
- In-depth knowledge of network protocols and configurations
- Familiarity with ticketing systems and remote desktop tools
- Ability to adapt quickly to new technologies and software updates
- Strong attention to detail and ability to multitask in a fast-paced environment.
IT Support Staff
JB HiFi
06.2021 - 12.2021
- Responsible for regular setting up and maintenance of PC’s, Printers, Servers, and other ICT related equipment (monitor, keyboard, mouse, hard drive, etc.)
- Assisted the networking team in monitoring 4 network servers
- Provided training to users on software and hardware components
- Investigated reported issues and walked customers through scripted service protocols to rule out numerous problems
- Provide timely, accurate and appropriate responses to customer queries
- Responsible for ordering ICT equipment, stock recording and management.
Customer Service Representative
BP Connect
Sydney, NSW
09.2018 - 02.2020
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Master of Business Information Systems -
Torrens University
Adelaide, SABachelor of science - undefined
ZOOLOGY - undefined
National University
Skills
Outstanding background in the field of troubleshooting simple and intricate techundefined
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
IT Service desk Officer
Fallacy Solutions
02.2022 - Current
IT Support Staff
JB HiFi
06.2021 - 12.2021
Customer Service Officer
Woolworths Walkerville
12.2018 - Current
Customer Service Representative
BP Connect
09.2018 - 02.2020
Master of Business Information Systems -
Torrens University
Bachelor of science - undefined
ZOOLOGY - undefined
National University