SWETA AGARWAL
Melbourne,,Australia
Summary
Results-oriented finance professional with expertise in financial analysis, reporting, and budgeting. Demonstrated ability to enhance operational efficiency at Linen Connections Pty Ltd through effective customer service management and stakeholder engagement. Proficient in Microsoft Excel, financial modeling, and process optimization. Aiming to leverage data-driven insights and strategic problem-solving in a corporate finance role to drive business growth.
Overview
2
2
years of professional experience
Work History
Individual Contractor-Operations, Customer Service
Linen Connections Pty Ltd.
04.2024 - Current
- Directed the design of a centralized repository for addressing customer questions effectively.
- Conveyed recommendations and benefits strategically to boost client commitment.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Developed policies and procedures related to customer service operations.
- Conducted research and reviewed findings to solve customer issues.
- Monitored phone calls to provide feedback and coaching.
Finance Intern
RIOM Capital Advisory LLP
10.2023 - 01.2024
- Processed financial aid documents and completed basic verification of information.
- Managed accounts payable/receivable, invoice processing, payment reconciliation, and generated financial reports highlighting key metrics.
- Developed Excel spreadsheets to track expenses, revenue, cash flows and other KPIs.
- Prepared balance sheets, income statements, cash flow statements according to Generally Accepted Accounting Principles.
Finance Intern
Balrampur Chini Mills Ltd.
11.2022 - 12.2022
- Filed and archived financial statements, and accounting records.
- Posted financial data in Excel, and managed inventory.
- Ensured accurate entries of financial data.
- Assisted in preparing monthly journal entries and account reconciliations.
- Supported clients in business strategy development and profitability goals.
Education
Masters In Finance - Finance and Accounting
Deakin University
Burwood, Melbourne, Australia11.2025
Bachelors of Business Administration - Finance
JD Birla Institute - Jadavpur University
Kolkata, India06.2023
Skills
- Financial Analysis,
- Budgeting and Reporting,
- Income Statement Preparation,
- Microsoft Excel,
- Problem Solving,
- Customer Service,
- One Call Resolution,
- Customer Relations,
- Conflict Management,
- Excellent Time Management Skills,
- Team Collaboration,
- Team Building and Leadership,
- Project Management,
- Sales Proficiency
Affiliations
Pledge A Smile | Fundraising & Social Media Coordinator
Aug 2023 – Sep 2023
- Led fundraising efforts, securing contributions from 10 donors.
- Increased NGO’s social media engagement by 30%, reaching 10,000+ followers.
- Assisted in the development and distribution of staple food, benefiting 20% of the local population.
Lions Club International – Leo Club of Kolkata Sealdah | Administrative Coordinator
2020 – 2021
- Maintained accurate records of club meetings, activities, and membership.
- Managed internal communications, distributing agendas, meeting notices, and updates twice a week.
- Provided administrative support for event planning, including debate competitions and public speaking sessions.
References
References available upon request.
Timeline
Individual Contractor-Operations, Customer Service
Linen Connections Pty Ltd.
04.2024 - Current
Finance Intern
RIOM Capital Advisory LLP
10.2023 - 01.2024
Finance Intern
Balrampur Chini Mills Ltd.
11.2022 - 12.2022
Masters In Finance - Finance and Accounting
Deakin University
Bachelors of Business Administration - Finance
JD Birla Institute - Jadavpur University
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