Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sweta Kayastha

Denistone West,NSW

Summary

Dedicated and honest, I am able to effectively managing diverse areas of work within hospitality and vet colleges. I am a people's person and form strong alliances with my colleagues and industry alliances. Through my professional journey, I have honed strong oral and written communication skills, essential for effective collaboration and seamless operations.

One of my key strengths is guiding individuals through challenging situations, ensuring resolutions align with company policies, third-party agreements, and government legislations. I strongly believe in transparency and accountability, meticulously documenting actions through clear file notes and filing supporting documents.

I am committed to going above and beyond for customers, striving to understand their unique needs and expectations. This customer-centric approach enables me to tailor services and solutions to ensure maximum satisfaction.

In summary, I bring a blend of culinary passion, effective communication skills, and a commitment to ethical practices to workplace. My ability to navigate challenges, coupled with a customer-centric mindset, positions me as a valuable asset in any professional setting.

Overview

14
14
years of professional experience

Work History

Trainer, Assessor and Facilitator

Queensford College RTO: 31736
Sydney/Parramatta
09.2023 - Current
  • Organizing and facilitating classroom-based learning and one-on-one sessions to train VET students on various topics.
  • Adapting to instruction methods based on individual learning styles of students during class.
  • Monitoring, evaluating and recording of all training activities as per the training and assessment guidelines
  • Using role plays, lectures and simulations to present information in variety of instructional techniques and formats.
  • Creating and offering additional materials to enhance training.
  • Marking assessments and logbooks as needed
  • Providing feedbacks and guidance to students regarding course and assessments
  • Monitoring course progress and attendance
  • Updating course results and requesting for final certificate and transcripts
  • Placement visitation, observation and facilitation

Student Service/Admin/ Kitchen Coordinator

Queensford College
Parramatta , NSW
06.2021 - 08.2023
  • Creating inclusive environment to meet needs of students as per Campus policies.
  • Analyzing student data to identify and implement academic growth initiatives via engagement and attendance monitoring.
  • Working with diverse range of students on daily basis to maximize individual success and assisting with study related resources.
  • Being up-to-date with changes in enrollment policies, industry as well as government rules and guidelines.
  • Processing requests for Course completions certificates, SOAs, leave and confirmation of enrollments as per student requests.
  • Helping vocational placement team to finalize resource checklist for vocational placements for Cookery students by either telephone or workplace visits.
  • Organizing class schedule for both theory and practical units for current and new batches.
  • Checking student attendances and maintaining reports for admin purposes.
  • Assisted trainers with any resource, student or batch related issues.
  • Managing and organising Practical Classes for Commercial Cookery and Hospitality
  • Procurement Goods and contracts

·

Kitchen Coordinator

Queensford College Parramatta
09.2020 - 06.2021
  • Working in close liaison with trainers and students to run everyday operations.
  • Managing training kitchen operations.
  • Maintaining stock (Ordering and Receiving).
  • Maintenance of training kitchen premises and equipment
  • Being the point of contact between the organization and its various suppliers and building management personnel.
  • Maintaining kitchen cleaning schedule and temperature checklist for the training kitchen.
  • Collection of invoices, assessing them against services/ products used and then forwarding to accounts for final clearance.
  • Maintaining various reports such as invoices, injury and incident reports and expenses report.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business standards for operation.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Collaborated with chefs/trainers to educate cookery students on menu and kitchen operations.

Centre Chef

Goodstart West Ryde
09.2019 - 10.2020
  • Drafting and preparing menus depending on the national menu planning guidelines for long daycare services.
  • Preparing meals for kids in the facility.
  • Understanding dietary requirements for children depending on allergies, intolerance, cultural and age factors.
  • Communicating with colleagues and management on a daily basis.
  • Explaining menu to staff and families.
  • Maintaining high level of sanitization during and after food preparation.
  • Cleaning and sanitizing the kitchen on a daily basis.
  • Maintaining daily report and logbook for future reference.

Cook

Scalabrini Village Drummoyne
07.2018 - 09.2019
  • Preparing afternoon meal to nursing home residents (87 at the time).
  • Cooking to suit different dietary requirements.
  • Understanding and emplaning new/seasonal menus to service staff/ residents' families.
  • Communicating with colleagues and management on daily basis.
  • Supervising catering staff during dinner plating and service.
  • Maintaining high level of sanitization during and after food preparation.
  • Maintaining daily report and logbook for future reference.

Sales Assistant

Black Pepper
Warringah Mall/ Warriewood
02.2017 - 10.2017
  • Accepted and completed cash, check and credit card payments.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Fostered relationships with customers to expand customer base and retain business.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Received and processed product returns and coordinated disposal of defective or broken items.

Owner /Operator

Ole Burgers Neutral Bay
03.2014 - 10.2016
  • Managing all aspects of in-house operations of the business.
  • Managing and training staff and drafting staff rosters.
  • Ordering and managing stock.
  • Managing payroll and expenditure.
  • Maintaining income and expense accounts on daily basis.

Restaurant and Bar Supervisor

Jackson’s On George
Sydney
01.2010 - 03.2014
  • Co-ordinate bar service area and team work.
  • Supervise staff breaks and shift work.
  • Handling customer complaints or any service related problems.
  • Handle float money and advances during each shift.
  • Reconcile cash registers at the end of each shift.
  • Communicate with management regarding day to day operations.
  • Conducting orientation and training to new staff.
  • Maintaining an effective yet fun loving work environment.
  • Provide cocktail training to new staff members.

Education

TAE40116 Certificate IV in Training And Assessment - Training And Assessment

Inspire Education
Qld
08.2022

Bachelor of Business -

Holmes Institute Sydney
01.2012

Diploma of Hospitality -

The Sydney Business and Travel Academy
01.2010

Cert III Commercial Cookery Billy - Hospitality Management

Blue School of Hospitality Management
01.2009

Diploma - Hospitality Management

Silver Mountain School of Hotel Management
01.2005

Bachelors of Business -

Skills

  • Professional and approachable
  • Reliable and trustworthy
  • Strong written and oral communication
  • Decision-making and problem solving abilities
  • Multi-tasking and reporting
  • Computer skills: MS Office suites, Dynamics 365, Teams
  • Developing interpersonal and professional relationships with internal and external customers
  • Effective cross cultural communication
  • Patience and active listening
  • Communicating/ with various stakeholders to resolve customer related issues at any given time
  • Data reporting in VET sector

References

Professional Reference will be provided upon request

Timeline

Trainer, Assessor and Facilitator

Queensford College RTO: 31736
09.2023 - Current

Student Service/Admin/ Kitchen Coordinator

Queensford College
06.2021 - 08.2023

Kitchen Coordinator

Queensford College Parramatta
09.2020 - 06.2021

Centre Chef

Goodstart West Ryde
09.2019 - 10.2020

Cook

Scalabrini Village Drummoyne
07.2018 - 09.2019

Sales Assistant

Black Pepper
02.2017 - 10.2017

Owner /Operator

Ole Burgers Neutral Bay
03.2014 - 10.2016

Restaurant and Bar Supervisor

Jackson’s On George
01.2010 - 03.2014

TAE40116 Certificate IV in Training And Assessment - Training And Assessment

Inspire Education

Bachelor of Business -

Holmes Institute Sydney

Diploma of Hospitality -

The Sydney Business and Travel Academy

Cert III Commercial Cookery Billy - Hospitality Management

Blue School of Hospitality Management

Diploma - Hospitality Management

Silver Mountain School of Hotel Management

Bachelors of Business -

Sweta Kayastha