Sweta Priyadarshini

I am a seasoned customer experience (CX) and a service designer with a passion to bring the voice of users in product / service. Working with large stakeholder groups and leadership teams, I have delivered improvement in CX metrics by using design-thinking methods and agile principles. I have gained experience in delivering superior experience to customers across variety of industries (digital banking, retail, automotive and telecommunications, State Government) and on various touch points. I have successfully delivered small to large-scale business transformation initiatives. I am a self-driven analyst with a healthy mix of qualitative and quantitative skills, strong communication and leadership skills. I have proven skills in using human cantered design principles (HCD) in delivering seamless experience to customers and employees. My skills include Expert in journey mapping, service blueprinting, business process analysis, and visualizing them to demonstrate the users’ experience Highly experienced with conducting user research, compiling research into reports and communicating the insights Highly skilled in facilitating interviews and workshops with internal and external stakeholders to improve the user experience Effective in working with virtual team environment with broad stakeholder group Skilled at leading large scale and complex CX design initiatives creating organization wide impacts Provide mentoring and coaching to the team members on Design Thinking methodologies and HCD principles Facilitate fast-paced Agile workshops to co-design solution / arrive at ideas by harnessing the expertise of SME’s Experienced in leading all activities using HCD principles in Agile team environments