Swetah Singh
Penrith,NSW
Summary
Dynamic and results-oriented professional with extensive experience in customer service and office administration. Excelled in team collaboration and problem-solving, significantly improving customer satisfaction. Skilled in data entry and possessing a friendly, positive attitude, adept at enhancing workplace efficiency and client well-being.
Overview
7
7
years of professional experience
Work History
Retail Makeup Expert
Napoleon Perdis Cosmetics
06.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Supervisor
Coles Supermarket
06.2018 - 10.2024
- Trained staff on best practices to enhance service delivery.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Social Work Student
Cumberland Women's Health Centre
01.2024 - 06.2024
- Enhanced client well-being by conducting comprehensive assessments and developing tailored care plans.
- Participated actively in staff meetings and trainings, contributing valuable insights based on hands-on experience with clients from diverse backgrounds.
- Developed culturally sensitive outreach programs that fostered trust within diverse communities, resulting in increased engagement from marginalized groups.
- Assisted clients in navigating complex legal processes related to housing, employment, and benefits eligibility issues, ensuring equitable access to resources.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Float Attendant
City Cave
12.2022 - 03.2024
- Delivered exceptional service by greeting guests and providing assistance as needed.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Bachelor of Criminal Community Justice/Social Work - Social Work
Western Sydney University
Sydney, NSW12-2026
Certificate in Makeup - Health & Beauty
Jess Maas Beauty
Roselands, NSW10-2023
Certificate III Assistant Nurse - Nursing
TAFE NSW
NSW10-2020
High School Diploma -
Nagle College
Blacktown, NSW10-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Data entry
- Computer skills
- Office administration
- Active listening
- Critical thinking
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Retail Makeup Expert
Napoleon Perdis Cosmetics
06.2024 - 01.2025
Social Work Student
Cumberland Women's Health Centre
01.2024 - 06.2024
Float Attendant
City Cave
12.2022 - 03.2024
Supervisor
Coles Supermarket
06.2018 - 10.2024
Bachelor of Criminal Community Justice/Social Work - Social Work
Western Sydney University
Certificate in Makeup - Health & Beauty
Jess Maas Beauty
Certificate III Assistant Nurse - Nursing
TAFE NSW
High School Diploma -
Nagle College
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