Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Swetashma Bashyal

Chastwood,NSW

Summary

Dedicated and compassionate person with passion for contributing to the community through years of experience on customer service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

1
1
year of professional experience

Work History

Assistant in Nursing- Placement

Bupa Aged Care
05.2024 - 06.2024
  • Enhanced client well-being by providing personalized and compassionate care in daily activities as well as personal care including showering, dressing, eating and grooming.
  • Supported clients in maintaining personal interests or hobbies.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Admission Head

Miles International Consultancy
01.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managing the application process from start to finish, including overseeing application reviews and selection criteria.
  • Acting as the primary point of contact for prospective students and educational partners.
  • Developing and implementing admission strategies to attract qualified applicants.

Customer Service Lead

KFC
03.2024 - Current
  • Greeted customers and listened closely to problems described to determine solutions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.

Education

BBA - Business

Bachelor of Business Administration
Nepal
07.2023

Master of Science - Information Technology

Kings Own Instititute
Sydney, NSW
08.2026

Cert III in Individual Support (Ageing/Disability) - Family And Community Services

Australian Community And Management College
Sydney, NSW
06.2024

Skills

Team player and fast learner

Strong verbal and written communication skills

Punctual, professional and have ability to remain calm in very busy working environment

Self-motivated, trustworthy and strive for excellence in care and service for people

References

Nikita Poudel - Registered nurse

poudelnikita01@gmail.com

0452622053


Dipseka Shiwakoti - Restaurant General Manager

dipsekashiwakoti56@gmail.com

0452450784

Timeline

Assistant in Nursing- Placement

Bupa Aged Care
05.2024 - 06.2024

Customer Service Lead

KFC
03.2024 - Current

Admission Head

Miles International Consultancy
01.2024 - Current

BBA - Business

Bachelor of Business Administration

Master of Science - Information Technology

Kings Own Instititute

Cert III in Individual Support (Ageing/Disability) - Family And Community Services

Australian Community And Management College

Similar Profiles

CREATE PROFILE
Swetashma Bashyal