Swetashma Bashyal
Chastwood,NSW
Summary
Dedicated and compassionate person with passion for contributing to the community through years of experience on customer service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
year of professional experience
Work History
Assistant in Nursing- Placement
Bupa Aged Care
2024.05 - 2024.06
- Enhanced client well-being by providing personalized and compassionate care in daily activities as well as personal care including showering, dressing, eating and grooming.
- Supported clients in maintaining personal interests or hobbies.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Admission Head
Miles International Consultancy
2024.01 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managing the application process from start to finish, including overseeing application reviews and selection criteria.
- Acting as the primary point of contact for prospective students and educational partners.
- Developing and implementing admission strategies to attract qualified applicants.
Customer Service Lead
KFC
2024.03 - Current
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
Education
BBA - Business
Bachelor of Business Administration
Nepal07.2023
Master of Science - Information Technology
Kings Own Instititute
Sydney, NSW08.2026
Cert III in Individual Support (Ageing/Disability) - Family And Community Services
Australian Community And Management College
Sydney, NSW06.2024
Skills
Team player and fast learner.
Strong verbal and written communication skills.
Punctual, professional and have ability to remain calm in very busy working environment.
Self-motivated, trustworthy and strive for excellence in care and service for people.
References
Nikita Poudel - Registered nurse
poudelnikita01@gmail.com
0452622053
Dipseka Shiwakoti - Restaurant General Manager
dipsekashiwakoti56@gmail.com
0452450784
Timeline
Assistant in Nursing- Placement
Bupa Aged Care
2024.05 - 2024.06
Customer Service Lead
KFC
2024.03 - Current
Admission Head
Miles International Consultancy
2024.01 - Current
BBA - Business
Bachelor of Business Administration
Master of Science - Information Technology
Kings Own Instititute
Cert III in Individual Support (Ageing/Disability) - Family And Community Services
Australian Community And Management College
Similar Profiles
Thi Bich Loan Tran (Linda Tran)Thi Bich Loan Tran (Linda Tran)
Personal Care Assistant at Bupa Aged Care KynetonPersonal Care Assistant at Bupa Aged Care Kyneton
ANGRINA MANANDHAR (Registered Nurse)ANGRINA MANANDHAR (Registered Nurse)
Registered Nurse at Bupa Aged CareRegistered Nurse at Bupa Aged Care
Binita DasBinita Das
Assistant in Nursing at Bupa Aged CareAssistant in Nursing at Bupa Aged Care