SWETHA BALAKRISHNAN

• Company Overview: Client : Telstra(Telstra Internet Direct) TID is the Telstra application which handles end to end process of Internet request, Allocation and maintenance. TID has many applications integrated, which is developed in Perl.
• Impact Analysis and involvement in the design document for the new changes.
• Lead and Support activities involving start to End Support Cycle.
• Part of daily scrum call.
• Creating user stories for the changes.
• Code review and involve in the Demo of the changes delivered.
• Produce activities and workflow documentation for Change, Incident and Problem Management.
• Maintain established service level agreements to meet customer expectations and quality standards.
• Strive for continuous improvements of the incident management and service request processes as well as the integration of both with other IT operations management processes (problem, change, asset).
• Managing external service providers.
• Assigning tasks to Team throughout each work day that are based on SLAs, availability, and the technician’s skills.
• Weekly metrics reporting to management and collection of staff’s status reports.
• Reporting and spot checks to identify areas of improvement from a process and user perspective.
• Prepare and share Monthly project statics and weekly report with the management team.
• Designed and implemented CI/CD pipelines to streamline application deployment processes.
• Automated infrastructure provisioning using Terraform, enhancing scalability and consistency across environments.
• Led cross-functional teams in migrating legacy applications to cloud platforms, improving performance and reliability.
• Developed monitoring solutions with Prometheus and Grafana, ensuring system health and proactive issue resolution.
• Collaborated with development teams to integrate automated testing into deployment workflows, increasing deployment accuracy.
• Enhanced application performance by optimizing infrastructure configurations based on usage patterns.
• Designed and executed cloud infrastructure migrations, resulting in enhanced system flexibility and cost savings.
• Fostered culture of collaboration and knowledge sharing among development and operations teams, boosting overall project success.
• Proved successful working within tight deadlines and a fast-paced environment.
• Analyzed work to generate logic for new systems, procedures and tests.
• Translated technical concepts and information into terms parties could easily comprehend.
• Automated infrastructure provisioning using Terraform, enhancing scalability and reliability of services.
• Provided 24/7 on-call support for critical systems, ensuring high availability and rapid issue resolution.

Service Lead :

Client – Shell(H3)

• Led technical team in software development projects, ensuring timely delivery and quality standards.
• Collaborated with cross-functional teams to define project requirements and scope.
• Implemented agile methodologies, enhancing project efficiency and team productivity.
• Conducted code reviews to maintain high-quality coding practices among team members.
• Mentored junior developers, fostering skill development and knowledge sharing within the team.Daily status meeting with onshore Management team.
• Creating Test Process and Milestones.
• Decision making, Reporting and prioritizing software bugs.
• Defining the scope of testing within the context of each release / delivery.
• Deploying and managing resources for testing.
• Applying the appropriate test measurements and metrics in the product and the Testing Team.
• Planning, deploying and managing the testing effort for any given engagement.

Technical Lead

Client : RSH (Nordic)

• Daily status meeting with onshore Management team
• Creating Test Process and Milestones
• Decision making , Reporting and prioritizing software bugs
• Defining the scope of testing within the context of each release / delivery
• Deploying and managing resources for testing
• Applying the appropriate test measurements and metrics in the product and the Testing Team
• Planning, deploying and managing the testing effort for any given engagement.
• Gathered the requirement from the client and translated the business details into Technical design
• Managing Team and Conducting Team meetings and scrum calls
• Conducting Monthly review meeting with the IN country team members.
• Participation in service improvement plan for the project.
• Lead QA activities
• Received Knowledge Transfer from Norway team, related to the SMART application and mentoring to IN Team
• Preparing Functional/Technical document , application logical and the physical designs
• Mentored junior developers, fostering skill development and knowledge sharing within the team.
• Developed technical documentation to support project processes and facilitate onboarding of new staff.
• Coordinated troubleshooting efforts for application issues, driving swift resolution and minimizing downtime.
• Optimized resource allocation by tracking individual workloads across multiple projects concurrently.
• Demonstrated strong leadership qualities by taking ownership of challenging projects, leading teams through adversity, and successfully navigating complex situations.
• Resolved critical issues in a timely manner by identifying root causes and implementing effective corrective actions.
• Developed high-performing technical teams by offering targeted training, coaching, and mentorship opportunities.
• Streamlined communication channels between technical teams and key stakeholders, ensuring alignment on project goals and expectations.
• Installed and configured operating systems and applications.
• Assisted in development of system security protocols.

• Role: Programming in Perl

• Role: Programming in Perl