Swetha Sole
Pointcook,Melbourne
Summary
Dynamic HR Administrator with proven expertise at Cabrini Health Limited, excelling in HRIS Workday and compliance management. Adept at enhancing organizational efficiency through process automation and exceptional communication skills. Recognized for driving continuous improvement and fostering strong relationships, ensuring seamless onboarding and employee support.
Overview
15
15
years of professional experience
Work History
Human Resource Administrator
Cabrini Health Limited
12.2022 - 09.2024
- Providing exceptional service, acting as the first point of contact for employees via phone, or utilizing the Microsoft Teams and Service Manager platforms.
- Providing support, guidance, and coaching to nurse managers and employees regarding the policies and HRIS data changes.
- Responding promptly to, and efficiently completing, Workday processing activities, including the provision of new employment contracts, reporting, compliance, and verification of credentials.
- Tracking and administration of employee movement and data change workflows in HRIS, including contract generation and document management.
- Coordinating compliance reporting, including reviewing visa status through VEVO, AHPRA registrations through CGov, police checks, and working with children checks, and notifying managers of compliance status.
- Collaborating with Payroll and IT teams to manage integrations between Workday and other workforce systems.
Process Analyst
Medibank
Melbourne, VIC
01.2021 - 04.2022
- Assess business workflow to identify areas for improvement, and recommend appropriate solutions.
- Assist in the creation of a transformation practice, and champion the transformation center of excellence.
- Complete current state process mapping, identifying gaps/pain points, and engagement and relationship building with key stakeholders.
- Built a report in line with the weekly, monthly, and quarterly needs of the business, with a specific focus on supporting the Squads with insight development.
- Constant communication between internal teams and leadership for client process improvement status, reporting, and execution.
- Educating business users, responsible for managing and operating business processes.
Customer Service Consultant
Medibank Health Insurance
Docklands
05.2018 - 01.2021
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Assisted new recruits training with double jacking around 50 new personnel hired to fulfill customer service consultant roles in 3 years tenure.
- Critically reviewed frontline task flows, instructions, user guides and reported any deviations, errors, ambiguous information to knowledge management team and diligently tracked till closure.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Communicated with management about trends in customer calls to help team efficiency and success.
Pharmacy/Store Supervisor
Chemist Warehouse
Melbourne
05.2015 - 05.2018
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Completed and filed documentation for insurance, store and liability purposes.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Processed 50 + incoming drug orders by checking deliveries against paperwork and updating computer system.
- Trained new pharmacy staff on computer system and drug management protocols.
Customer Service Supervisor
Coles Supermarket
Melbourne
08.2009 - 05.2015
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted training and mentored 40-50 team members during 3 years tenure as supervisor, to promote productivity, accuracy and commitment to friendly services.
- Responsible for resolving customer complaints about an product standards, assist with returns and refunds as per company policies.
- Taking accountability for the busy hours and maintaining sufficient staff on checkouts.
- Calling out priority assistance to clear the long queues for efficiency and customer satisfaction.
- Consistently recognized high performing team members and recommended for rewards to always keep team motivated.
Education
Master of Information Systems -
Federation University
Ballarat, VIC11.2012
Diploma of Management -
Cambridge International College
Melbourne, VIC11.2010
Certificate III in Frontline Management -
Cambridge International College
Melbourne, VIC04.2010
Master of Human Resource Management -
Andhra University
India02.2004
Skills
- Communication skills
- Writing proficiency
- Administrative support
- Customer service
- Time management
- Attention to detail
- Interpersonal relations
- HRIS Workday expertise
- Service management systems
- MS Office Suite expertise
- GRC tools familiarity
- HR policy understanding
- Recruitment lifecycle knowledge
- Onboarding processes
- Compliance awareness
- Process automation strategies
- Continuous improvement mindset
- Ability to work under pressure
- Independence in tasks
- Target achievement focus
- Productivity enhancement
References
References available upon request.
Timeline
Human Resource Administrator
Cabrini Health Limited
12.2022 - 09.2024
Process Analyst
Medibank
01.2021 - 04.2022
Customer Service Consultant
Medibank Health Insurance
05.2018 - 01.2021
Pharmacy/Store Supervisor
Chemist Warehouse
05.2015 - 05.2018
Customer Service Supervisor
Coles Supermarket
08.2009 - 05.2015
Master of Information Systems -
Federation University
Diploma of Management -
Cambridge International College
Certificate III in Frontline Management -
Cambridge International College
Master of Human Resource Management -
Andhra University
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