Swetha Sonty

Versatile IT Professional with 20 years of overall industry experience with 10 years as a Delivery Lead / Scrum Master / Iteration Manager / Agile Coach / Agile Project and Product Manager / RTE in managing and delivering business technology systems for a wide variety of sectors, including Healthcare, Time & Labor Management, Banking Financial Services – investment and trading, Payments, Retail and Loyalty Solutions. Adept at evaluating business requirements and processes, determining system specifications and business requirements, and building customized functionality that best serves client needs through continuous delivery. Proven history of managing multi-scale, multi-stage projects. Strong talent for re-engineering organizations to eliminate poorly performing processes and systems, replacing them with streamlined Agile project methodologies.

• Certified CSM
• Certified SAFE Agilist

• Experience in managing massive payments orchestration projects as an Agile Project and Delivery Lead.
• Handled multiple business-critical projects successfully & delivered MVP on time with the increased velocity following the principles of continuous improvement.
• Proficient in conducted brainstorming Ideation, inception and discovery sessions in order to understand business requirements and evaluate Business value.
• Successfully implemented Agile transformations across multiple business units as an enterprise level Agile coach / Sr Scrum Master in last 6 years.
• Introduced Lean programs for the Portfolio streams to understand the domain, conduct strategic planning, familiarize with application value streams and its dependencies and manage technical or functional risks.
• Monitored, assessed and evaluate issues that arose with clients, ensuring immediate resolution which promoted stronger relationships and resulted in more lucrative projects.
• Managed multiple offshore and onshore squads globally across different organizations for the last 10 plus years.
• Coached and trained global business units, squads and other Scrum Masters through Agile ways of working and Lean thinking, which resulted in minimal WIP and early delivery of the project and reduced process waste caused by a lack of common understanding.

• Project #1, API Payment Gateway migration through Paydock, Digital Payment Integrations Transformation – Payment Gateways Systems, Payment Providers, Fraud Assessment and Management, Payment lifecycle Management., Coles, Paydock, Accertify, MPGS, Gpayments, Afterpay, Zippay, Flypay, Paypal, Sr Agile Project Manager reporting to the Leadership team., June 2021– Till date, 2 Squads - 18 resources, Java, Azure Cloud platform, MuleSoft, SharePoint, Salesforce, Salesforce Service Cloud, GIT HUB, APIs, Micro-Service Architecture, TDD, BDD, UI, UX designing using Invision, HCD, React, Javascript, ServiceNow, Confluence, Flyways, Test Automation – FitNesse and Selenium, The Payment Services API gateway will enable Target to empower the customers, drive the experience, and accelerate adoption of digital online payment services for the different Scheme cards including Credit and Debit cards, an ultimate increase in sales. This orchestration consolidates all vendors into a single access point via simple SDK with standardized request and response messages, therefore eliminating cost. Enables easy way to activate and deploy new vendors through UI, cutting down the deployment time. Use an orchestration engine reducing the amount of logic any client like Target, Officeworks, Kmart can hold in our system. Provide detailed product agnostic reporting making it easier for merchants to reconcile. Seamless migration of Customer Transactional data to and from the orchestration platform.
• Project #2, New Payments, Asset Management and Collections Platform, Digital Collections Transformation – Payment Gateways Systems, Data and ECM, Product based – Internal to Pepper Money, Scrum Master, July 2020– May 2021, 3 Squads - 27 resources, Appian, Azure Cloud platform, Jackson, MuleSoft Tableau, SharePoint, Salesforce, Salesforce Service Cloud, GIT HUB, ADF, APIs, Micro-Service Architecture, TDD, BDD, UI, UX designing using Invision, HCD, Karma, ServiceNow, Confluence, Flyways, Test Automation – FitNesse and Selenium, Reduce the cost to serve each customer and improve the customer experience with more self-serve options and more efficient ways of online payments and collection processes to interact with customers at right time. Collections: All collectors or collection officers will no longer be using old Salesforce application, CMS, reporting through EDW but will be using the new ECM application that involves Appian- business process management tool, Azure cloud database and cloud deployments, Azure data factory, Tableau reports and dashboards embedded into SharePoint that will help the usage cost reduced by 300K every month. Asset Management: Built a data analytics engine that curates the user portfolio data using big data and performs data modeling that prompts the authorized portfolio managers and financial advisors to build both short term and long term strategies for acquiring and disposing of portfolio holdings to manage and maintain user asset and investment portfolio with proper reporting and analysis tools. Payments: Introduce pre and post Auth checks to the existing online payments, Fraud checks, 3DS services to the customers.
• Project #3, Store Insights Central, Digital Data Analytics - Woolworths Group, Retail Stores and Buying Teams - Woolworths Group, Scrum Master, July 2019– July 2020, 2 Squads and one Tribe - 30 resources, Salesforce Service Cloud, GO, Python, GIT HUB, GCP, APIs, Micro-Service, Tableau, QlikSence, SharePoint, Angular, TDD, BDD, UI, UX designing using Invision, HCD, Karma, gherkin scripts, Grunt, Big Data, BigQuery, Data Lake, Cloud-SQL, Jira,Planview, Slack, Skype, Sharepoint, PowerBI, ServiceNow, Confluence, Jamboard, Airflow, Test Automation - FitNesse, Stores and buying Insights Central (ECM) system is driven by digital data analytics and migration on existing ERP and CRM systems and applications to leverage Store and buying Quick Facts, prioritize and curate all key metrics and provide one source of truth for store and store teams. Provide team members with CMS relevant to their role. Pre-filter and select their area of responsibility and provide deep-dive capability by utilise linking existing dashboards and reports to quick facts. Organizing and simplifying content to store and buying teams and supporting their ways of working.
• Project #4, Digital Global Rewards Platform – Single Platform, MasterCard, Westpac and ANZ Financial Banks, Agile Project Manager / Scrum Master, Sep 2017– Ju1 2019, Three teams - 21 resources, Java, .Net Core, GIT HUB, AWS, APIs, Angular, JavaScript, TDD, BDD, Karma, Grunt, MySQL, ARA, Flyways, Teamcity, Octopus Deploy, Pivotal Cloud Foundry, Jira, Rally, ServiceNow, Confluence, Jamboard, gherkin scripts, PlanView, Workday,Sharepoint, PowerBI, MasterCard acquired Asia Pacific Loyalty Solution and MasterCard Rewards Services (MRS) include similar Loyalty Systems and payment gateway systems maintained in different technologies and different client-based business functionalities scattered across regions. Global Rewards Platform (GRP-SP) project offers Loyalty services that has capabilities from both the worlds (Asia Pacific and the US) and can be managed and maintained globally from one region adhering to privacy regulatory policy in dealing with customer's PII data to ensure best privacy practice and prevent privacy breaches. GRP-SP includes major application rewrite and upgrade to latest technologies across different domains that include Membership, Call Centre, Redemption Services, Rewards systems, Point Engine, Sourcing and fulfilment.
• Project #5, Westpac-Velocity (Sub Project of GRP-SP), Mastercard, Westpac, Java, .Net Core, GIT HUB, AWS, APIs, UI -Angular, JavaScript, TDD, UI – Unit testing using Karma, Oracle 10g, Azure Database, Azure Data Factory, Jenkins, Octopus Deploy, Jira, Rally, ServiceNow, Confluence, Jamboard, Agile Project Manager/Scrum Master, Sep 2018–May 2019, One teams - 9 resources, Westpac Velocity leveraged Single Platform (SP) functionality for Rewards Points Processing and Fulfillment. The transaction and demographic files received from Westpac are now processed through US Mastercard Rewards Systems and newly built Direct Earn Redemption Services instead of AU Rewards Systems and create Vendor Fulfillment Files (VFF) post redemption. The VFF files then pass through fulfillment process and generate client specific handback files to be sent back to Westpac using distributed file systems (DFS) and SHH file transfer (SFTP)
• Project #6, ATLAS, Mastercard, Westpac and ANZ, Agile Project Manager/Scrum Master, July 2015– Sep 2017, Two teams - 16 resources, Java, .Net Core, AWS, APIs, Angular, JavaScript, TDD, Karma, Oracle 10g, VSTS, Teamcity, Octopus Deploy, Jira, Rally, ServiceNow, Confluence, ATLAS is functional and technical enhancements to existing Asia Pacific Loyalty Rewards Solution accommodating point plus play rewards system, Voucher notifications, Variable points plus pay, bonus points and frequent flyer points conversion, improvements to warehouse management system moving from Epicor database to Oracle 12c and fixing PCI compliance issues
• Project #7, CommBiz 2.0, Commonwealth Bank of Australia, Iteration Manager, Aug 2014 – June 2015, One team - 9 resources, .Net, Webservices, APIs, Angular, JavaScript, TDD, Karma, Oracle 10g, GITHUB, Teamcity, Octopus Deploy, Jira, Rally, ServiceNow, Confluence, Jamboard, CommBiz 2.0 project followed Scaled Agile framework (SAFe) to change the look and feel of legacy CommBiz applications and to convert existing CommBiz web services to Web APIs. CommBiz 2.0 created a Helix container that can host multiple CommBiz applications using Helix Single Sign-On (SSO). Helix Single Sign-on (SSO) helps the existing users to log into CommBiz applications without having to use legacy SSO creating a seamless user experience.
• Project #8, NetBank Asset Management Reporting Tool, Commonwealth Bank of Australia, Iteration Manager, Aug 2014 – June 2015, One team - 12 resources, .Net, Webservices, APIs, Angular, JavaScript, TDD, Karma, Oracle 10g, GITHUB, Teamcity, Octopus Deploy, Jira, Rally, ServiceNow, Confluence, Jamboard, NetBank upgrade to build Asset Portfolio view (Statistical reporting tool) on the Netbank website and app for the users to see their net portfolio that shows users assets, liabilities, net worth and equity. This project uses user profile data and integrates with the relevant market portfolio strategies for the user to analyze their acquired holdings and it also includes investment strategy banking and budgeting services.
• Project #9, Multi-Currency on Core (MCC), Commonwealth Bank of Australia, Iteration Manager, April 2014 – August 2014, 10, .Net, APIs, JavaScript, TDD, Karma, Oracle 10g, GITHUB, Teamcity, Octopus Deploy, Jira, Confluence, Jamboard, Multi-Currency On-Core (MCC) introduced new foreign currency accounts to integrate this with existing CommBiz modules. This enabled customers to view real-time account information and manage their foreign currency account online using live currency exchange.