HIRAMATI MAGAR

Dynamic and results-driven professional with substantial experience leading customer service teams and developing customer-centric solutions. Expert in navigating complex issues and resolving them with creative solutions. Proven track record of training and developing teams to exceed service goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

SUPPORT WORKER/CARE WORKER/COMMUNITY WORKER

• Driver Licence
• HLTAID011 PROVIDE FIRST AID
• HLTAIDO10 PROVIDE BASIC EMERGENCY LIFE SUPPORT
• HLTAID009 PROVIDE CPR
• Working with Children Check clearance(Employee)
• NDIS clearance
• NDIS Worker Orientation Module
• Police check clearance
• Blue Card

VOLUNTEER| PLACEMENT, Australian Filipino Community services, Melbourne, VIC

• Assisted families in using and learning about society resources.
• Interviewed persons to obtain variety of information applicable to provision of social services.
• Expanded knowledge of administrative processes while processing paperwork related to volunteers' activities.
• Demonstrated commitment towards achieving objectives by consistently meeting deadlines set for project completion.
• Conducted community workshops to educate public on available services and promote different programs.
• Mastered computer programs such as Microsoft Word, Excel, and PowerPoint during my tenure as a volunteer.
• Developed outcomes-based work plans for community.
• Observed rules and safety regulations of organization while carrying out assigned tasks.
• Built proficiency in event planning and coordination by organizing several successful events for the organization.
• Displayed flexibility when adapting quickly to changing circumstances or instructions from supervisors.
• Collaborated with partners and funders to implement programs.
• Coordinated special projects and assignments., Maintained confidential records and filing system to protect client information., Conducted ongoing client needs assessments to verify requirements.
• Fostered leadership capabilities by taking initiative on various initiatives within the organization.
• Utilized problem solving and organizational skills to manage multiple tasks simultaneously.
• Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects.
• Established and maintained up-to-date knowledge and successful working relationships with local community resources.
• Organized and assisted with events, activities and programs to drive outreach initiatives.
• Made client referrals to medical personnel or social workers.
• Used computer system to obtain and document client information.
• Utilized knowledge of community resources to refer clients to appropriate source.
• Developed strong communication skills while providing customer service to visitors at the volunteer center.
• Grew ability to work independently while completing assigned tasks without direct supervision., Managed referrals to confirm linkage with resources.
• Visited individuals in homes or attended group meetings to provide information on agency services, requirements or procedures.
• Sought continuing education opportunities to stay current with industry trends.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Provided efficient and courteous service to customers at all times.
• Troubleshot minor problems and reported larger technical issues.
• Responded quickly to meet customer needs and resolve problems., Participated in ongoing training to enhance own job skills and knowledge.
• Focused on learning new skills and staying updated with industry changes.
• Experienced in Case management and community services activities, crisis intervention, behaviour management throughout 400 hours of placement.

KEY FOR SELECTION:

Passion, resilience and dedication

Collaboration and teamwork

Verbal and written communication skills

Proactive, and embrace challenges

Client service skills and knowledge.

Perform work in a legal and ethical framework which supports rights and interest of client for their development