Swikriti Thapa
Burwood,NSW
Summary
A team leader with experience in directing the activities of a workgroup develops strategies, provides training, sets goals and obtains team feedback. excellent interpersonal and communication skills. To succeed requires big picture focus with excellence in communicating goals and vision. problem solver, networker, and consensus builder. An organized team leader builds positive rapport, inspires trust and guides teams toward the achievement of organizational goals. strong facilitator adept at working cross-departmentally with co-management and top-level leadership. excellent trainer and mentor.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader
Oporto
03.2022 - Current
- mentored and guided employees to foster proper completion of assigned duties.
- conducted training and mentored team members to promote productivity, accuracy, and a commitment to friendly service.
- built strong relationships with customers through positive attitude and attentive response.
- established open and professional relationships with team members to achieve quick resolutions to various issues.
- demonstrated knowledge of the company's mission and goals and mentored employees in achieving objectives aligned with the company's core values.
- participated in cross-functional team-building activities.
- cross-trained and provided back-up for customer service managers.
Front of House Team Member
Oporto
03.2022 - Current
- established a welcoming atmosphere by greeting each guest warmly.
- trained new staff in front-of-house procedures, customer relations, and cleaning.
- It helped guests at tables when in need of assistance.
- POS system to receive and process food and beverage orders.
Customer Service Cashier
Oporto
03.2022 - Current
- resolved customer complaints and maintained a clean and tidy checkout area.
- enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- maintained customer satisfaction with quick and professional handling of product returns.
- handled approximately daily credit and cash transactions for customers with accuracy and speed.
- performed cash, card, and check transactions to complete customer purchases.
- used the POS system to enter orders, process payments, and issue receipts.
- operated cash register to record transactions accurately and efficiently.
Education
Associate of Applied Science - Community Service
Stott's Colleges, Sydney
60 Hickson Rd, Barangaroo Nsw 200012.2025
+2 - Biology Science
Pentagon College
Kathmandu, Nepal06.2020
Skills
- Issue Resolution
- Coaching and mentoring
- Onboarding and Orientation
- Attention to Detail
- Overseeing Daily Activities
- Service Level Agreements
- Verbal and Written Communication
- Shift Scheduling
- Food Safety and Quality
Certification
- Certificate III aged care , Australian community and management college,2022
- Certified First aid and CPR , Supreme education and training pty Ltd-2022
Languages
English
Native or Bilingual
Timeline
Team Leader
Oporto
03.2022 - Current
Front of House Team Member
Oporto
03.2022 - Current
Customer Service Cashier
Oporto
03.2022 - Current
Associate of Applied Science - Community Service
Stott's Colleges, Sydney
+2 - Biology Science
Pentagon College
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