Switi Arolkar
Mumbai,Maharashtra
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Leader
Atos Syntel
Mumbai , Maharashtra
10.2008 - 12.2019
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Molded team and embraced change to adapt within dynamic market.
- Assisted Manager with new hire processing and existing training programs.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Implemented new working processes which delivered continued improvements.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 20 members while providing exceptional customer service.
- Leading various meetings, manage responsibilities involving planning, change control procedures and external audit walkthroughs.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
- Cross-trained and provided back up for customer service managers.
- Optimized customer support by establishing collaborative service environment
- Identifying bigger picture like process gaps or error impact by analysing errors or feedback notified by internal or external auditors.
- Tracking project progress to curb time and ensure project tasks are being completed in the given timelines.
- Initiated timely response to emails, voicemails and written correspondence.
- Preparing periodic business decks like Employee Scorecard to senior management review.
Credit Process Executive
ICICI Bank Personal Loan
Mumbai , Maharashtra
01.2007 - 05.2008
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with customers to understand needs and provide pre approved Personal loan service.
- Checking and monitoring accuracy of “Credit Appraisal Memo” for managerial decisionpurpose within the policy constraints.
- Improved operations and provided exceptional client support.
- Appraising the financial of companies, firms, and proprietor’s documents authenticity with RCU (Risk Containment Department).
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Declining the files.
Education
Bachelor of Commerce -
Mumbai University
05.2006
Skills
- Quality Management
- Daily Workflow Improvement
- Key performance indicators
- Quality control
- Performance Appraisals
- Product Knowledge
- Performance improvement
- Staff education and training
- Operations monitoring
- Staff Management
Certification
2012 Completion of CISI Module I – Introduction to Securities and Investment
Timeline
Team Leader
Atos Syntel
10.2008 - 12.2019
Credit Process Executive
ICICI Bank Personal Loan
01.2007 - 05.2008
Bachelor of Commerce -
Mumbai University
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