Swostika (Swos) Shrestha
Sydney,NSW
Summary
Highly motivated individual and conscientious Manager with 17 years of retail experience, effective at managing and leading teams, managing store operations and promote merchandise to maximize store profits. I am well driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
STORE MANAGER
COLES, LIQUORLAND NORTH PARRAMATTA
11.2020 - Current
- Hired as a bench store manager
- Worked in multiple stores maintaining store operations
- Promoted to permanent store manager after 9 months of working as a bench manager
- Hired and trained 8 new staff members
- Developed and promoted existing potential team member to assistant store manager
- Significantly improved stores gaps by proper ordering system in place and staff training
- Significantly improved stores execution plan and customer service
- Customer satisfaction and product availability
- Product knowledge
- Following licensing compliance
- Being vigilant
- Dealing with difficult situations such as refusing service to intoxicated and minors, reporting refusal of service, dealing with theft and reporting, regular interactions with police
- Attending liquor accord meetings regularly
- Maintaining significantly above target balance score card
- Maintaining all cost - Labour, cost of goods, miscellaneous
- Cash management
- Working along with Reps
- Maintaining low rate stocktake
- Maintain store standards for audits and compliance
- Safety meetings with team every week.
RESTAURANT MANAGER
HUNGRY JACKS NORTH PARRAMATTA
03.2020 - 11.2020
- Managing and leading over 70 staff members
- Meet the business goals and hit the target
- Maintaining the significantly above target balance score card (BSC)
- Scheduling and organizing for peak hours through effective rostering
- Outside the box thinking to generate sales and profit for the organization
- Developing and maintaining team culture
- Development of capable leaders through continuous coaching and training
- Maintaining low turnover and full team ratio (FTR) through one on one meetings and constructive feedbacks
- Took over this under performing store and brought the store from bottom 10 to top 10 in less than 3 months
- Developed 3 new managers in 3 months
- Hired over 25 new crew in 3 months
- Working on individual portfolio development for 3 assistant managers.
BUSINESS MANAGER
MAD MEX MEXICAN GRILL RESTAURANT
02.2018 - 02.2020
- Managing and leading over 40 staff members
- Meet the business goals and hit the target
- Maintaining the significantly above target balance score card (BSC)
- Scheduling and organizing for peak hours through effective rostering
- Outside the box thinking to generate sales and profit for the organization
- Developing and maintaining team culture
- Development of capable leaders through continuous coaching and training
- Maintaining low turnover and full team ratio (FTR) through one on one meetings and constructive feedbacks.
RESTAURANT MANAGER
KFC COLLINS GROUP
09.2013 - 07.2017
- Smooth operation of the store and significantly above target results
- Multitasking in a fast paced environment
- Responsible to drive sales and high satisfaction from customer via fast and friendly service
- Interviewed job candidates and made staffing decisions
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Completed profit and loss performance reports.
RESTAURANT MANAGER
KFC LOGANHOLME
05.2014 - 11.2014
- Managing and leading over 40 staff members
- Meet the business goals and hit the target
- Maintaining the significantly above target balance score card (BSC)
- Scheduling and organizing for peak hours through effective rostering
- Outside the box thinking to generate sales and profit for the organization
- Developing and maintaining team culture
- Development of capable leaders through continuous coaching and training
- Maintaining low turnover and full team ratio (FTR) through one on one meetings and constructive feedbacks.
RESTAURANT MANAGER
SET UP A BRAND NEW STORE
01.2014 - 05.2014
- Planning, organizing and scheduling tasks
- Proper division and efficient handling of tasks
- Hiring and training as per business need
- Dedicated and focused approach to meet the deadline
- Goal oriented and future planning.
RESTAURANT MANAGER
KFC MONAVALE
10.2007 - 10.2013
- Promoted from Team member to Assistant Manager and to a successful Store manager within two years
- Responsible to meet the KPI's of the store via maintain proper and accurate stocks
- Mid-yearly and yearly stewardship presentation to represent my store in the head office at YUM! Frenches Forest
- Development of capable leaders through continuous coaching and training
- Won national award for "Believe in People" as an Assistant Manager from YUM! Held quarterly meeting and Recognition Program.
Skills
- Microsoft Office
- Merchandising
- Hourly shift management
- Customer Oriented
- POS systems
- Detail oriented
- Store displays
- Strategic thinker
- Personal development
- Mathematical aptitude
- Customer relations
- Staff training and development
- Goal oriented
- Bank deposit procedures
Certification
RSA and liquor licensee
First aid
Certificate II in retail
Food safety supervisor
Education Certificates
- CERTIFICATE II IN RETAIL
- CERTIFIED FIRST AIDER
- RSA AND LIQUOR AND GAMING LICENSEE
- CERTIFIED FOOD SAFETY SUPERVISOR
Languages
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
STORE MANAGER
COLES, LIQUORLAND NORTH PARRAMATTA
11.2020 - Current
RESTAURANT MANAGER
HUNGRY JACKS NORTH PARRAMATTA
03.2020 - 11.2020
BUSINESS MANAGER
MAD MEX MEXICAN GRILL RESTAURANT
02.2018 - 02.2020
RESTAURANT MANAGER
KFC LOGANHOLME
05.2014 - 11.2014
RESTAURANT MANAGER
SET UP A BRAND NEW STORE
01.2014 - 05.2014
RESTAURANT MANAGER
KFC COLLINS GROUP
09.2013 - 07.2017
RESTAURANT MANAGER
KFC MONAVALE
10.2007 - 10.2013
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