SYAHHIME MULOP
Melbourne,VIC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Mens Department Manager
ZARA
Melbourne, VIC
11.2021 - Current
- Directed and supervised the activities of sales staff in the men's department.
- Developed and implemented strategies for increasing customer satisfaction and loyalty.
- Coordinated with other departments to ensure efficient operations.
- Maintained inventory levels to meet customer needs.
- Monitored store performance metrics such as sales, margins, expenses.
- Created an effective training program for new employees in the men's department.
- Provided feedback to staff on their performance and areas of improvement.
- Conducted regular meetings with team members to review progress and discuss challenges.
- Ensured compliance with safety standards and regulations within the department.
- Evaluated employee performance regularly and provided constructive feedback when necessary.
- Managed daily operations including scheduling shifts, assigning tasks, approving transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Visual Merchandising Manager
UGG AUSTRALIA
Melbourne, VIC
01.2018 - 11.2021
- Developed and implemented visual merchandising strategies to optimize customer experience and improve sales.
- Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
- Managed the design of window displays and in-store fixtures to ensure consistency with corporate standards.
- Analyzed customer feedback from surveys regarding store appearance, making recommendations for improvement.
- Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays.
- Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
Visual Merchandising Manager
SUPERDRY
KUALA LUMPUR, WILAYAH PERSEKUTUAN
01.2014 - 08.2017
- Developed and implemented visual merchandising strategies to optimize customer experience and improve sales.
- Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
- Managed the design of window displays and in-store fixtures to ensure consistency with corporate standards.
- Coordinated with buyers and designers to create attractive layouts that showcased current trends.
- Provided guidance on best practices for visual merchandising techniques such as color blocking, layering, and asymmetry.
- Trained new staff members on visual merchandising principles and processes.
Sales Associate
GUESS
KUALA LUMPUR, WILAYAH PERSEKUTUAN
12.2010 - 01.2014
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - Visual And Performing Arts
UNIVERSITI MALAYA
KUALA LUMPUR02-2014
Skills
- Performance Analysis
- Brand Awareness
- Promotions Planning
- Display Building
- Loss Prevention
- Inventory Management
- Employee Development
- Business Development
- Budget Management
- Customer Service
Languages
English
Full Professional
Bahasa
Native/ Bilingual
Mandarin
Limited
References
References available upon request.
Timeline
Mens Department Manager
ZARA
11.2021 - Current
Visual Merchandising Manager
UGG AUSTRALIA
01.2018 - 11.2021
Visual Merchandising Manager
SUPERDRY
01.2014 - 08.2017
Sales Associate
GUESS
12.2010 - 01.2014
Associate of Arts - Visual And Performing Arts
UNIVERSITI MALAYA
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