SYAM THOMAS
Tocumwal,QLD
Summary
Compassionate and dedicated Disability Support Worker at OPEN MINDS, skilled in daily living assistance and relationship building. Enhanced clients' quality of life through empathetic care and meticulous documentation. Proven problem-solver, fostering trust and collaboration while ensuring compliance with care standards. Committed to empowering individuals with disabilities to achieve independence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DISABILITY SUPPORT WORKER
OPEN MINDS
10.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
DISABILITY SERVICE LEADER
MULTICAP
02.2024 - 09.2024
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
- Collaborated with other departments to resolve complex client issues quickly and effectively.
- Maintained detailed records of customer interactions, enabling accurate reporting and analysis to inform future improvements.
- Ensured compliance with industry regulations through diligent documentation and adherence to established procedures.
- Enhanced staff productivity with regular training sessions and performance evaluations.
Care Coordinator
WELL CARE 24/7 LTD
09.2021 - 02.2023
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
Health Care Assistant
WELL CARE 24/7 LTD
09.2020 - 09.2021
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
Education
No Degree - CERTIFICATE IV IN DISABILITY
FUTURISTIC TRAINING AND EDUCAION AUSTRALIA
AUSTRALIA05-2024
BBA - Business Administration
DISTENCE EDUCATION
INDIA01-2017
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Independent living support
- Relationship building
- Disability awareness
- Documentation skills
- Documentation and reporting
Certification
- First Aid & CPR HLTAID 009, 10, 11 Status- Valid
- Driving Licence - Australian Open -Valid
Timeline
DISABILITY SUPPORT WORKER
OPEN MINDS
10.2024 - Current
DISABILITY SERVICE LEADER
MULTICAP
02.2024 - 09.2024
Care Coordinator
WELL CARE 24/7 LTD
09.2021 - 02.2023
Health Care Assistant
WELL CARE 24/7 LTD
09.2020 - 09.2021
No Degree - CERTIFICATE IV IN DISABILITY
FUTURISTIC TRAINING AND EDUCAION AUSTRALIA
BBA - Business Administration
DISTENCE EDUCATION
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