Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
GeneralManager

SYD DOUGLAS

TALLEBUDGERA,QLD

Summary

Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

A proven track record for improving all aspects of a busy ‘A-Standard’ Gold Coast Resort and Residential Strata Community.

Overview

9
9
years of professional experience

Work History

GENERAL MANAGER

BOARDWALK RESORT
Burleigh Heads, QLD
12.2018 - Current
  • Oversee all operations of the Resort
  • Create positive culture and hold regular briefings and meetings with key Staff and Strata
  • Ensure full high-level compliance to Resort operating controls, policies, procedures and service standards
  • Lead all key property issues including capital projects and improvements, customer service and modernisation and refurbishment
  • Handling complaints, and oversee the service recovery procedures
  • Responsible for the preparation, presentation and achievement of the resort’s annual Operating
  • Budget
  • Manage on-going profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded
  • Ensure all decisions are made with the intention of Guest and Stakeholder satisfaction
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Prepare a quarterly financial reporting for the owners and stake holders
  • Act as a final decision maker in hiring key staff
  • Coordination with HOD's for the execution of all activities and functions
  • Manage and develop the Resort Staff to ensure career progression and development
  • Provide effective leadership to Resort team members
  • Lead and innovate in all aspects of business planning
  • Prepare and respond to audits to ensure continual improvement is achieved
  • Assisting in residential sales as and when required and development with strong sales prospects
  • (Licensed REA)
  • Responsible for compliance and focussed on all Legislation toward Occupational Health & Safety Act, and Fire regulations and other legal requirements
  • Natural ability to lead, be innovative, problem solve and perform under pressure
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

FACILITY MANAGER & PROPERTY MANAGER

AZURE LIVING
Fortitude Valley, QLD
01.2016 - 01.2018
  • Oversaw building and grounds maintenance
  • Operated and maintained custodial functions
  • Ensured security and emergency preparedness procedures are implemented properly
  • Ensured that the facility was clean and maintained according to company policy and procedures, compliance and stakeholder expectations
  • Handled general accounting tasks, such as accounts payable, payroll, petty cash, and budgeting
  • Oversaw and supervised the quality of work for other employees to ensure that all tasks were performed correctly, efficiently, and effectively
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Managed and reviewed service contracts
  • Conducted and documented regular facilities inspections / audits
  • Checked completed work by vendors and contractors to ensure works completed to desired standard before account payment
  • SYD DOUGLAS ◼ Page 3
  • Recommended maintenance, mechanical, electrical, and facility design modifications to reduce costs, improve safety and promote better facility use
  • Communicated workplace safety precautions to employees and site visitors
  • Forecasted, allocated, and supervised the financial and physical resources of the facility management
  • Advertise units and negotiate lease terms
  • Perform tenant screenings
  • Act as liaison between tenants and property owners
  • Collect rent on a monthly basis and handle late payments in a timely manner
  • Maintain property by addressing tenant complaints, completing repairs, contracting landscaping and snow removal companies and enforcing rules of occupancy (By-Laws)
  • Coordinate maintenance schedule with Maintenance Coordinator
  • Create, mentor and manage a cohesive property maintenance team

QLD STATE ACCOUNT MANAGER

CAPITAL TRANSPORT
Brisbane, QLD
01.2013 - 01.2016
  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to optimise account
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive contacts
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g
  • Quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Be contactable and approachable to all business matters
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Diploma of Facilities Management - Parks Facilities Management

Curtain University
Sydney, NSW
02.2023

Real Estate Agent (Lic 4111444) - Real Estate

Property Training Australia
Bundall, QLD
2018

Resident Letting Agents License (RLA) - Real Estate

Property Training Australia
Bundall, QLD
2016

Diploma of Financial Planning (DFP) - Financial Planning

Deakin University
Westpac Banking Corporation
2006

Skills

  • Policy Development and Enforcement
  • Cost Management
  • Originality and Creativity
  • Hiring and Onboarding
  • Project Management
  • Sales Tracking
  • Financial Management
  • Supply Chain Management
  • Management Team-Building
  • Department Oversight
  • Microsoft Office (Outlook, Excel, Work, Publisher)
  • Customer Service

Accomplishments

  • CROSSFIT Level II Coach Fitness Instructor & Personal Training Cert V - Fit College Bronze Medallion
  • Surf Lifesaving Australia Senior First Aid with AED certification
  • St Johns Blue Card (working with children) Graduate with ‘High Achievement’ The Southport School (TSS) (2000)
  • REFERNCES(Contact information and names available on request)1
  • Current Committee Chairperson for Boardwalk Resort Burleigh Beach2
  • Strata Manager at SSKB3
  • Trade and Supplier Executives for Boardwalk Resort (as required)4
  • Director of Azure Living – Brisbane5
  • State Manager – Capital Transport

Languages

English
Native or Bilingual
Dutch
Limited Working

Timeline

GENERAL MANAGER

BOARDWALK RESORT
12.2018 - Current

FACILITY MANAGER & PROPERTY MANAGER

AZURE LIVING
01.2016 - 01.2018

QLD STATE ACCOUNT MANAGER

CAPITAL TRANSPORT
01.2013 - 01.2016

Diploma of Facilities Management - Parks Facilities Management

Curtain University

Real Estate Agent (Lic 4111444) - Real Estate

Property Training Australia

Resident Letting Agents License (RLA) - Real Estate

Property Training Australia

Diploma of Financial Planning (DFP) - Financial Planning

Deakin University

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