Sydnee Fiorenza
Bunbury,WA
Summary
I am a hardworking and dedicated worker with over 3 years of experience in a reception/administration setting, and am wanting to start my career working as a site administrator. I am strong at managing multiple tasks, working with customers and providing support to the consumers. I have broad experience working within a fast paced environment and have general knowledge that will be of use within this role. My work history includes office environments, retail and hospitality, and I am confident in working with all the mentioned work areas. i am wanting to move into a site administration role to further my skillls and knowledge, to upskill and challenge myself, and to take a step in the direction of my goal career pathway.
Overview
7
7
years of professional experience
Work History
Receptionist
Harvey Medical Group
06.2021 - Current
- As a medical receptionist, I demonstrated excellent customer service and problem-solving skills while managing the front desk at Harvey Medical Group
- Processed incoming and outgoing mail, faxes, packages and other deliveries
- Scheduled customer appointments and managed customer databases
- Answered, screened and routed incoming calls in a professional and timely manner
- Assisted with basic office tasks such as photocopying, filing and data entry
- Welcomed and provided assistance to visitors in a friendly and courteous manner
- Maintained an organized and clean reception area
- Handled confidential information with discretion and care
- Effectively managed a multi-line switchboard system
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
Sales Assistant
Colette by Colette Hayman
11.2018 - 02.2020
- Managed customer inquiries, complaints, and requests in a timely and professional manner
- Developed and implemented successful sales strategies to increase revenue
- Built relationships with clients by providing excellent customer service
- Demonstrated strong communication and interpersonal skills to ensure customer satisfaction
- Utilized product knowledge and sales techniques to maximize customer satisfaction and sales goals
- Responsible for stocking, pricing and merchandising products to increase store sales
- Maintained a professional and friendly environment in the store
- Part-Time
Front of house
Croc's Playcentre
01.2018 - 11.2018
- Successfully managed cash register operations, including opening and closing procedures, and proper recordkeeping
- Demonstrated excellent problem-solving and communication skills in high-pressure situations
- Prepared meals, drinks, and other foods following recipes, standards, and customer preferences
- Maintained a clean and organized bar area, as well as a high level of sanitation and safety
- Assisted other wait staff in supporting front of house operations
- Worked closely with management to ensure accuracy of orders and adhere to all policies
- Part-Time
Education
Certicate III - Business Medical Admin
AMA
01.2023
Certicate III - Basic Health care
St John of God
01.2019
Skills
- Teamwork
- Time management
- Communication
- Attention to detail
- Problem-solving
- Adaptability
- Data Entry
References
Available upon request
Timeline
Receptionist
Harvey Medical Group
06.2021 - Current
Sales Assistant
Colette by Colette Hayman
11.2018 - 02.2020
Front of house
Croc's Playcentre
01.2018 - 11.2018
Certicate III - Basic Health care
St John of God
Certicate III - Business Medical Admin
AMA
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