Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydnee Fiorenza

Bunbury,WA

Summary

I am a hardworking and dedicated worker with over 3.5 years of experience in an administration setting. I am strong at managing multiple tasks, working with customers and providing support to coworkers and consumers. I have broad experience working within an office based position and have sound knowledge of general tasks and procedures that might be needed. My work history includes reception/administration, retail and hospitality, and I am confident in working with all the mentioned work areas. I am eager to start my career as a site administrator and believe my skills, knowledge and experience make me a suitable candidate and successful worker in this role.

Overview

7
7
years of professional experience

Work History

Medical Receptionist

Harvey Medical Group
06.2021 - Current
  • As a medical receptionist, I demonstrated excellent customer service and problem-solving skills while managing the front desk at Harvey Medical Group
  • Some of my day-to-day responsibilities include; Processed incoming and outgoing mail, faxes, packages and other deliveries
  • Scheduled customer appointments and managed customer databases
  • Answered, screened and routed incoming calls in a professional and timely manner
  • Assisted with basic office tasks such as photocopying, filing and data entry
  • Welcomed and provided assistance to visitors in a friendly and courteous manner
  • Maintained an organized and clean reception area
  • Handled confidential information with discretion and care
  • Effectively managed a multi-line switchboard system.

Sales Assistant

Colette by Colette Hayman (Part-Time)
11.2018 - 02.2020
  • Managed customer inquiries, complaints, and requests in a timely and professional manner
  • Developed and implemented successful sales strategies to increase revenue
  • Built relationships with clients by providing excellent customer service
  • Demonstrated strong communication and interpersonal skills to ensure customer satisfaction
  • Utilized product knowledge and sales techniques to maximize customer satisfaction and sales goals
  • Responsible for stocking, pricing and merchandising products to increase store sales
  • Maintained a professional and friendly environment in the store.

Front of house

Croc's Playcentre (Part-Time)
01.2018 - 11.2018
  • Successfully managed cash register operations, including opening and closing procedures, and proper recordkeeping
  • Demonstrated excellent problem-solving and communication skills in high-pressure situations
  • Prepared meals, drinks, and other foods following recipes, standards, and customer preferences
  • Maintained a clean and organized bar area, as well as a high level of sanitation and safety
  • Assisted other wait staff in supporting front of house operations
  • Worked closely with management to ensure accuracy of orders and adhere to all policies.

Education

Certificate III in Business Medical Admin -

AMA
01.2023

Certificate III in Basic Health care -

St John of God
01.2019

Skills

  • Teamwork
  • Time management
  • Communication
  • Organisation
  • Attention to detail
  • Problem-solving
  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling

Timeline

Medical Receptionist

Harvey Medical Group
06.2021 - Current

Sales Assistant

Colette by Colette Hayman (Part-Time)
11.2018 - 02.2020

Front of house

Croc's Playcentre (Part-Time)
01.2018 - 11.2018

Certificate III in Basic Health care -

St John of God

Certificate III in Business Medical Admin -

AMA

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Sydnee Fiorenza