Sydney Adams
St Kilda
Summary
Adept at managing high-pressure situations and delivering exceptional customer service, as demonstrated during my tenure at Real Sports. My expertise in POS system operations and strong multitasking abilities have consistently enhanced dining experiences, fostering significant improvements in customer satisfaction and team efficiency. Skilled in both relationship management and hospitality service, I excel in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Waitress
Real Sports
04.2022 - 01.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Registered Nurse
Bridgepoint Hospital
10.2021 - 01.2025
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Waitress
Swiss Chalet
04.2018 - 09.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Camp Counselor
Creative Club
06.2016 - 09.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Implemented innovative ideas for theme days that increased overall participation rates and enthusiasm within the camp community.
- Implemented rules and regulations to enforce discipline and compliance.
- Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
- Fostered love for nature in campers through guided hikes and educational talks on local flora and fauna.
- Strengthened team cohesion among campers by organizing and leading group exercises.
- Improved emergency preparedness with regular staff training on safety protocols and first aid procedures.
- Sustained high standards of hygiene and safety, conducting thorough checks and implementing preventive measures.
- Assisted in preparing recreational materials and supplies for each activity.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Trained staff members on conducting events and following safety procedures.
- Prepared reports for management regarding status and progress of recreational activities.
- Liaised with community organizations to promote recreational activities.
Cashier
Yogurtys
05.2011 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Bachelor of Science - Nursing
Toronto Metropolitan University
Toronto, Ontario05-2021
Graduate Diploma - Bridge To Registered Nurse
George Brown College
Toronto, Ontario05-2019
Graduate Diploma - Practical Nursing
George Brown College
Toronto, Ontario05-2018
Graduate Diploma - General Arts And Science
Sheridan College
Oakville, Ontario05-2015
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Attention to detail
- Hospitality service expertise
- Safe food handling
- Handling complaints
- Memory retention
- Complex Problem-solving
- Time management
- Relationship management
- Point of sale (POS) system operations
- Serving expertise
Languages
English
Native or Bilingual
Timeline
Waitress
Real Sports
04.2022 - 01.2025
Registered Nurse
Bridgepoint Hospital
10.2021 - 01.2025
Waitress
Swiss Chalet
04.2018 - 09.2019
Camp Counselor
Creative Club
06.2016 - 09.2018
Cashier
Yogurtys
05.2011 - 08.2015
Bachelor of Science - Nursing
Toronto Metropolitan University
Graduate Diploma - Bridge To Registered Nurse
George Brown College
Graduate Diploma - Practical Nursing
George Brown College
Graduate Diploma - General Arts And Science
Sheridan College
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