Sydney Lay
Macleod,VIC
Summary
Dependable team member with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Paper Kites
12.2022 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products in order to maintain a visually appealing environment. Maintained cleanliness through sweeping the floor, wiping mirrors etc.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, and counting change
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed cash register after end of shift to balance and record accurate transactions.
Hospitality Team Member
Pokero
12.2022 - 02.2023
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Utilized POS system to receive and process food and beverage orders.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Tutor
IEAEC Australia
01.2021 - 12.2022
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Taught students remotely using online video chat platform and other delivery channels.
- Varied teaching methods for verbal language instruction by expressing and selecting specific vocabulary clearly.
Education
High School Diploma -
The Mac Robertson Girls' High School
Melbourne, VIC11.2023
Skills
- Customer Service
- Money Handling
- POS System Operation
- Store Opening and Closing
- Flexible Schedule
- Attention to Detail
- Food Preparation
- Fast-Paced Environment
- Problem-Solving
- Productivity and Efficiency
Timeline
Retail Sales Associate
Paper Kites
12.2022 - 05.2023
Hospitality Team Member
Pokero
12.2022 - 02.2023
Tutor
IEAEC Australia
01.2021 - 12.2022
High School Diploma -
The Mac Robertson Girls' High School
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