Summary
Overview
Work History
Education
Skills
Personal Information
References
Volunteer Experience
Timeline
Generic

SYDNEY LOWDEN

Melbourne CBD,VIC

Summary

I am a recent graduate from Newcastle University with a degree in Geography, equipped with a diverse background that includes experience in waitressing, bartending, call centre operations, and customer service advisory roles. I am actively seeking a full-time position that will provide professional challenges where I can leverage my strong interpersonal skills, excellent time management, and problem-solving abilities. My goal is to contribute effectively to a dynamic work environment and further develop my skills in a meaningful and impactful way.

Overview

5
5
years of professional experience

Work History

Data Operations Executive

TotalEnergies
07.2023 - 09.2023
  • Supported Data Operations processes to meet industry timescales and internal SLAs for a superior customer experience
  • Manage queries, including escalations and complaints, adhering to business rules
  • Preserve data integrity in industry databases through data flows and contribute to data cleansing projects.

Receptionist for the department of Music

The University of Pittsburgh
08.2022 - 01.2023
  • As a receptionist, I served as the initial point of contact for visitors and clients, ensuring a welcoming and professional interaction
  • I managed appointment scheduling, file maintenance, and handled incoming phone calls.

Bartending

The lofts
01.2022 - 07.2022
  • Bartending required me to juggle multiple tasks simultaneously, such as taking orders, making drinks, and handling money
  • During busy shifts, I had to manage my time effectively to ensure customers are served promptly and efficiently.

Catering Assistant

Sodexo Prestige
06.2019 - 09.2021
  • Zero-hour contract, delivering high-volume catering for special events filling match-day shifts when availability suited
  • Started as a waitress and progressed onto bar work, which was busy and provided me with valuable experience in a fast-paced work environment.

Customer service advisor (summer contract)

Wave Direct Limited
06.2021 - 07.2021
  • Worked on the customer support team monitoring emails to promptly collect and respond to complaints with a daily objective of 70 email responses
  • Managed complaints professionally, ensuring customer satisfaction and enhancing brand reputation through attentive and helpful service.

Call Centre Agent

SITEL
05.2020 - 03.2021
  • Worked on the NHS Test and trace work from home campaign; helped prevent the spread of COVID-19 by contacting victims and investigating who they were in contact with to advise those contacts to self-isolate
  • Answered and dealt with a large quantity of customer cases per day with complex problems or challenging situations.

Call Centre Agent (Temporary contract)

SITEL
01.2019 - 04.2019
  • Worked on the NCS campaign at SITEL, made a high volume of outbound sales calls per day and operated the live chat
  • Proactively cold-called many leads per day to conduct sales pitches using the company's scripts.

Education

Geography BA (2:1) with semester abroad -

Newcastle University
01.2023

Sociology-B, Business-B, Geography-B, EPQ-B -

Monkseaton High School
01.2020

Skills

  • Administrative Support
  • Database Administration
  • Spreadsheet Tracking
  • Scheduling
  • Mail Handling
  • Telephone Skills

Personal Information

Date of Birth: 04/04/2002

References

  • Marc.mcclelland@totalenergies.com
  • University of Pittsburgh, +1 412-624-4126
  • Jordanchapman@dvleisure.co.uk
  • Amy Scott, 0844 372 1892
  • Dom@wavedirect.co.uk
  • Tom.baker@sitel.com
  • Helen Williamson, 0191 441 3700
  • Kirstydobson@someonecares.org.uk

Volunteer Experience

  • Awarded a V50 award for 60 hours of volunteer work towards a WW1 memorial in Forest Hall
  • Volunteered as admin staff for Some One Cares counselling charity summer 2019

Timeline

Data Operations Executive

TotalEnergies
07.2023 - 09.2023

Receptionist for the department of Music

The University of Pittsburgh
08.2022 - 01.2023

Bartending

The lofts
01.2022 - 07.2022

Customer service advisor (summer contract)

Wave Direct Limited
06.2021 - 07.2021

Call Centre Agent

SITEL
05.2020 - 03.2021

Catering Assistant

Sodexo Prestige
06.2019 - 09.2021

Call Centre Agent (Temporary contract)

SITEL
01.2019 - 04.2019

Geography BA (2:1) with semester abroad -

Newcastle University

Sociology-B, Business-B, Geography-B, EPQ-B -

Monkseaton High School

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SYDNEY LOWDEN