Sydney Pizzi
Summary
Adept at greeting customers, counting money, answering phone calls, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Experienced working in diverse retail and fast food environments. Areas of expertise include cash handling, customer relations and problem solving.
Overview
7
7
years of professional experience
Work History
Aviary Specialist
Houston Interactive Aquarium And Zoo
2023.04 - 2023.12
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Developed strong bonds with individual animals through positive reinforcement training techniques, promoting trust and cooperation.
- Ensured compliance with all regulations governing the ethical treatment of animals under zoo care standards.
- Enhanced visitor experience by conducting informative guided tours, explaining animal behaviours and habitats.
- Improved animal welfare by implementing enrichment programs and providing specialized diets for various species.
- Assisted in the safe capture, restraint, and transport of animals when necessary for medical procedures or relocation purposes.
Order Picker
H-E-B
2022.04 - 2023.01
- Contributed to inventory management by accurately counting stock and updating digital records.
- Assisted new employees with training, showing them best practices for order picking procedures and equipment usage guidelines.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Maintained a clean and safe work environment by adhering to safety procedures and proper equipment usage.
- Improved order accuracy by diligently following packing guidelines and double-checking items before packaging.
- Supported quality assurance initiatives by inspecting incoming products for defects or damage prior to packing them for orders.
- Ensured timely shipment of customer orders by consistently meeting deadlines for pick-up or delivery services.
Package Handler
FedEx Ground
2020.11 - 2022.04
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
Shift Manager
CVS Pharmacy
2019.12 - 2020.10
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Consistently exhibited calm demeanour during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Stocker
Walmart
2019.06 - 2019.12
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Cashier/Clerk
CVS Pharmacy
2018.04 - 2019.05
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Delivery Driver
Domino's
2017.06 - 2018.03
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
Education
Associate of Applied Science - Forensic Science
Lone Star Community College
Montgomery, Texas05.2026
High School Diploma -
Oak Ridge High School
Conroe, Texas05.2017
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Excellent Communication
- Calm Under Pressure
- Money Handling Abilities
- Telephone Etiquette
- Time Management
- Teamwork and Collaboration
- Flexible and Adaptable
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
Timeline
Aviary Specialist
Houston Interactive Aquarium And Zoo
2023.04 - 2023.12
Order Picker
H-E-B
2022.04 - 2023.01
Package Handler
FedEx Ground
2020.11 - 2022.04
Shift Manager
CVS Pharmacy
2019.12 - 2020.10
Stocker
Walmart
2019.06 - 2019.12
Cashier/Clerk
CVS Pharmacy
2018.04 - 2019.05
Delivery Driver
Domino's
2017.06 - 2018.03
Associate of Applied Science - Forensic Science
Lone Star Community College
High School Diploma -
Oak Ridge High School
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