Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sydney Pook

East Malvern,VIC

Summary

Proactive Hospitality Worker with an in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Offers a strong background in customer relations and communication. An overall passionate and friendly team member willing to take on responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Tutor

Game Plan Coaching
12.2022 - Current
  • Collaborated with students to complete homework assignments, identify lagging skills, and target weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students from ages 8-18 with helpful study habits and exam strategies.

Hospitality Team Member

Via Fratelli Italian Restaurant
11.2021 - Current
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and restaurant operations.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers whilst managing my own restaurant section.
  • Accomplished multiple tasks within established timeframes.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximise business success.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Over 2 years of valuable hospitality experience.

Education

Bachelor of Biomedicine - Biomedical Sciences

University of Melbourne
Parkville, VIC
2025

High School Diploma -

Caulfield Grammar School
St. Kilda, VIC
2022

Skills

  • Event Preparation
  • Supply Restocking
  • Cleaning and Sanitizing
  • Health Code Compliance
  • Guest Relations
  • Cash Handling
  • Attention to Detail
  • Excellent Communication
  • Empathy and Compassion
  • Interpersonal Skills
  • Customer Service

Certification

  • Responsible Service of Alcohol (RSA)
  • Certificate I in Hospitality, Program: 2019 SITXFSA001 Use of hygienic practices for food safety.


Timeline

Tutor

Game Plan Coaching
12.2022 - Current

Hospitality Team Member

Via Fratelli Italian Restaurant
11.2021 - Current

Bachelor of Biomedicine - Biomedical Sciences

University of Melbourne

High School Diploma -

Caulfield Grammar School

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Sydney Pook