Sydnie James
Summary
Results-driven and customer-focused professional with a solid background in program support operations, HRIS systems, and talent management. Committed to providing exceptional support, optimizing operations, and driving positive client experiences.
Overview
5
5
years of professional experience
Work History
Program Support Operations Specialist
Magnit, Formerly PRO Unlimited
07.2021 - 09.2022
- Oversaw Onboarding/Offboarding process for all Apple contractors hired by PRO Unlimited.
- Delivered exceptional customer service to every client and employee by leveraging knowledge of PRO Unlimited policies.
- Managed end-to-end recruitment processes with ATS, resulting in improved efficiency.
- Issued background checks and drug screens to new hires to verify authorization to work.
- Accurately completed and maintained I-9 forms for new hires, conducting thorough reviews of employee documentation confirming their eligibility to work in United States.
- Examined, adjusted, and completed client company's unemployment claims.
- Conducted exit interviews for departing employees to provide feedback on areas needing improvement.
- Trained and mentored multiple personnel hired to fulfill various roles for Apple. Assessed additional needs based on training progress and collaborated with management to meet requirements. Personnel went on to mentor dozens of employees based on my training methods.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing various reports.
- Investigated and resolved various technical issues such as feed failures, PeopleSoft errors, and WAND issues. Explained technical information to non-technical individuals to promote better understanding.
Onboarding Operations Specialist
TEKsystems, Inc.
12.2020 - 06.2021
- Provided customers - including but not limited to contract employees, clients, program offices, and alternative delivery teams - with superior post-offer screening support as well as offboarding support.
- Ensured all potential contract employees adhered to pre-employment screen guidelines and were removed if not compliant.
- Managed candidate profiles and applications within ATS, ensuring accurate and up-to-date records for effective candidate evaluation and follow-up.
- Background, drug testing, and medical screening processes for contractors.
- Kept client pre-employment requirements, forms, policies, and documents current and validated with Compliance departments.
- Accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within compliance.
- Supported issue resolution, including working closely with the field office to communicate required activities that needed to happen and interacting with contractors for required follow-ups.
Talent Activation Specialist
Automatic Data Processing, Inc.
10.2019 - 02.2020
- Drove value with the client and ultimately maximizing growth and consumption of ADP talent products and solutions.
- Advised internal field HR Business Partners, Relationship Managers, and Sales in proactive activities with clients to drive their talent strategy and usage of talent tools and services.
- Supported and consulted for clients related to ADP's suite of talent offerings.
- Applied expertise and breadth of product knowledge and market trends to analyze and provide the right solution for our clients.
- Provided product feedback and recommendations, monitoring key performance metrics, and evaluating tool enhancement opportunities.
- Trained users on methods for integrating different products so they work properly together, such as customizing commercial databases to fit specific needs.
- Evaluated job positions, determining classification, exempt or non-exempt status, and salary.
- Prepared occupational classifications, job descriptions, and salary scales.
HRIS Analyst
Automatic Data Processing, Inc, Via Insight Global Staffing Services
02.2019 - 10.2019
- Developed, documented, and revised Workforce Now HRIS design quality standards.
- Performed data mapping from source to target.
- Streamlined analytics reporting process through data mapping and increased utilization.
- Analyzed data patterns for identification of correct data during implementation.
- Coordinated and linked HRIS within an organization to increase compatibility and allow information sharing.
- Prepared reports defining and evaluating problems and recommended solutions.
- Provided clients with assistance in solving Workforce Now HRIS-related problems.
- Processed paperwork for new employees and entered employee information into the payroll system RUN powered by ADP.
- Reviewed time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies in RUN payroll.
- Computed wages and deductions and entered data into RUN payroll software.
- Kept informed about changes in tax and deduction laws that applied to payroll processes.
Human Resources Support Coordinator
U-Haul International, Inc.
09.2018 - 02.2019
- Processed, verified, and maintained personnel-related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence through Workday HRIS.
- Recorded data for employees via HRIS, including such information as addresses, weekly earnings, absences, supervisory reports on performance, and dates of and reasons for terminations.
- Conducted reference or background checks on job applicants via HRIS.
- Verified accuracy of billing data and revised any errors via Excel.
- Explained company personnel policies, benefits, and procedures to employees.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Unemployment Compensation Clerk
U-Haul International, Inc.
12.2017 - 09.2018
- Reviewed and evaluated data on documents, such as claim applications.
- Conferred with individuals involved in cases to obtain relevant information.
- Conducted studies of appeals procedures in field agencies to ensure adherence to legal requirements and to facilitate determination of cases.
- Presented clear and concise explanations of governing rules and regulations.
- Reviewed correspondence for format and typographical accuracy, assembled the information into a prescribed form with the correct number of copies, and submitted it with an official signature.
- Attended court sessions to hear oral arguments or record necessary case information.
- Researched laws, court decisions, documents, opinions, briefs, or other information related to cases before the court.
Administrative Assistant
U-Haul International, Inc.
06.2017 - 12.2017
- Operated office equipment such as copiers (Dell) and phone systems (Cisco) and used computers and applications such as Microsoft (Word/Excel/PowerPoint/Outlook) for spreadsheet, word processing, database management, internal and external communications.
- Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Compiled employee time, production, and payroll data from time sheets and other records.
- Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.
- Kept informed of work-related changes and trends by reading professional literature and attending training sessions.
Education
Bachelor of Arts - Anthropology
Arizona State University
Tempe, AZ2016
Skills
- HRIS systems (Workday, ADP Workforce NOW, PeopleSoft)
- Applicant Tracking System (ATS) utilization
- Background checks and drug screening
- I-9 form completion and eligibility verification
- Unemployment claims management
- Data analysis and reporting
- Exceptional customer service
- Time management and prioritization
- Mentoring and training
- Adaptability to changing situations
Additional Information
- Awards , 5-Star Merit Award 2019 In recognition of my contributions with successfully implementing the Workday HRIS system.
Timeline
Program Support Operations Specialist
Magnit, Formerly PRO Unlimited
07.2021 - 09.2022
Onboarding Operations Specialist
TEKsystems, Inc.
12.2020 - 06.2021
Talent Activation Specialist
Automatic Data Processing, Inc.
10.2019 - 02.2020
HRIS Analyst
Automatic Data Processing, Inc, Via Insight Global Staffing Services
02.2019 - 10.2019
Human Resources Support Coordinator
U-Haul International, Inc.
09.2018 - 02.2019
Unemployment Compensation Clerk
U-Haul International, Inc.
12.2017 - 09.2018
Administrative Assistant
U-Haul International, Inc.
06.2017 - 12.2017
Bachelor of Arts - Anthropology
Arizona State University
Similar Profiles
Sophia WeimerSophia Weimer
Client Services Consultant @ Apple Inc. at Magnit Global (PRO Unlimited)Client Services Consultant @ Apple Inc. at Magnit Global (PRO Unlimited)
SAEED PATELSAEED PATEL
Specialist, Operations and client services at Magnit Global/ Pro Unlimited/ Work Forcce LogiqSpecialist, Operations and client services at Magnit Global/ Pro Unlimited/ Work Forcce Logiq
Kristina FalcoKristina Falco
Global Program Manager at MagnitGlobal Program Manager at Magnit
Ajay SharmaAjay Sharma
Senior Specialist- Program Support Operations at Magnit Global PVT LTDSenior Specialist- Program Support Operations at Magnit Global PVT LTD
Parth OzaParth Oza
Specialist, Program Support Operations at Magnit Global India Private LimitedSpecialist, Program Support Operations at Magnit Global India Private Limited