Syed Ali

JAX Tyres & Auto is one of Australia’s leading tyre and auto service providers with nearly 100 stores nationwide supplying the best brands and providing the best advice. JAX is a proud, household known and trusted brand which values their customers experience and above all, safety. In this role, I manage one of the busy workshops while developing and maintaining positive relationships with customers and team members. I am leading a well-equipped and organised workshop, closely alongside with assistant manager, the sales staff and service advisor to deliver an industry leading level of customer service.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Company Registration Services is a company that provides business solutions specially to NDIS clients. CRS has a group of accountants, analysts, advocates, and digital marketers that are experts in their field and help clients grow and succeed in their business. I worked as a BDM, my responsibilities are identifying and pursuing new business opportunities for the company within the NDIS and open market. This involves researching potential clients who are eligible for NDIS support, attending networking events and conferences related to the NDIS, and reaching out to prospective clients.

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Represented company and promoted products at conferences and industry events.

Goodyear & Dunlop tyre is one of the largest manufacturers of tyres in the world. In Australia they are the third largest in tyre industry and growing rapidly. They have their presence Australia wide. Customer service and satisfaction is their priority and earning and building long lasting relationship with customers, consumers and business partners is their goal. I work as sales associate, my role includes sales, freight, inventory, and stock check.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Tempe tyres is the largest wholesaler of tyres in Australia, with presence in all across Australia. Customer service and satisfaction is their priority. I work as sales and admin assistant, my responsibilities include sales, freight, payment processing, inventory and stock management.

• Supported sales team in achieving targets by coordinating meetings, presentations, and product demonstrations.
• Contributed to increased revenue by supporting cross-selling initiatives among various departments within the company.
• Enhanced client satisfaction with timely processing of orders, invoices, and delivery schedules.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.