Syed Ali
Tarniet,Vic
Summary
Degree qualified sale & customer service professional with 18 years’ experience (including 4 years in the U.S.) in Customer service across a diverse range of industries including multinationals such as Colgate Palmolive, working closely with the sales team as part of direct and indirect sales and customer service. SAP training and SD module user.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Central Dispatch & Customer Service Coordinator
Barro Group (Pronto Concrete)
04.2017 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Dispatched trucks and allocated them to plants daily
- Scheduled concrete orders up to 14 days in advance
- Processed orders for home and commercial builders
- Engaged with new customers and maintained client relationships.
Key Accounts Sales, Operation & Customer Service
Asahi Beverages Melbourne Australia
04.2015 - 11.2016
- Managed order-taking for national accounts direct & indirect sales
- Collaborated with cross-functional teams to develop targeted marketing materials that resonated with prospects in various industries.
- Leveraged CRM tools effectively to track and manage sales activities, ensuring accurate forecasting and visibility into the sales pipeline.
- Developed long-lasting relationships with clients by providing exceptional service and support, resulting in increased sales and client retention.
- Increased overall profitability, streamlining processes and reducing operational costs through efficient territory management.
- Entered orders into the SAP system and processed them through the Cisco system
- Provided full customer service to key accounts including KFC, Pizza Hut, and Johnny Boys Pizza.
Zonal Sales Operation Officer
Colgate Palmolive
04.2007 - 08.2013
- Managed order-taking over phone for metropolitan area distributors
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Processed orders through SAP system.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Education
Bachelor of Science - Computer Networking
Ramapo College
Mahwah New Jersey05.2004
Skills
- Effective written and verbal communication skills
- Ability to perform tasks independently and as part of team
- Proficient in handling multiple tasks and resolving customer queries efficiently
- Strong listening skills and attention to detail
- Excellent customer service and interpersonal skills
- Superior administrative and organizational abilities
- Fluent in English, Urdu, Arabic, and Hindi
Certification
- CCNA (Cisco Certified Network Associate)
- MCSE (Microsoft Certified System Engineer)
Professional Development
- SAP Training, 15 days, Siemens Pakistan
- Understanding Management, 2 days, Colgate Palmolive Pakistan
- Sale’s tracking system training, 1 day, Colgate Palmolive Pakistan
- Customer Service and sales training, 3 days, Sealy Mattress Chicago USA
Personal Information
Title: Customer Service & Operation Specialist
References
Available on request
Languages
English
Full Professional
Urdu
Full Professional
Hindi
Professional Working
Arabic
Limited Working
Software
SAP
Oracle
Timeline
Central Dispatch & Customer Service Coordinator
Barro Group (Pronto Concrete)
04.2017 - Current
Key Accounts Sales, Operation & Customer Service
Asahi Beverages Melbourne Australia
04.2015 - 11.2016
Zonal Sales Operation Officer
Colgate Palmolive
04.2007 - 08.2013
Bachelor of Science - Computer Networking
Ramapo College
- CCNA (Cisco Certified Network Associate)
- MCSE (Microsoft Certified System Engineer)
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