SYED AMMAR HAIDER
Burnside height,VIC
Summary
Certified PMP® Professional having 15 years of experience in Project Management, Service Delivery, and Telecom Operations. Managing complex programs and projects in service delivery, telecom, and IT environments. Proven record of accomplishment in leading technical support, program development, and network transformation initiatives. Adept at improving operational processes, designing scalable automated IT solutions, and implementing cross-functional improvements in field digital solutions and system integration. Skilled in leading process improvement strategies and change management across.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Field Support Center Team Lead
Universal Communications Group
05.2022 - Current
- Lead a team of 5 field support professionals for Chorus (1.74 million Fixed Network), My role involves setting performance goals, conducting evaluations, and fostering strong customer relationships to promptly address concerns and ensure a seamless resolution of fiber network issues
- Provide technical training and support for UCG's field workforce
- UCG have invested in a live, interactive Support Centre
- The team are dedicated to ensuring all Technical Field related issues are dealt with while you are on the field
- Handling the P1, P2, P3 & P4 Major fault escalations
- Work closely with designer, engineer and stakeholder teams for day to day task
NOC Team Lead
Huawei Technologies
08.2018 - 04.2022
- Lead and supervise the NOC team responsible for monitoring and maintaining the Telecom Core Network, RAN, Access Network, and Fiber Network
- Coordinate and Handling Enable fiber network operation GPON, Providing L1 and L2 telephone and email support to all our existing and newly onboarded customers, alarms surveillance of enabled network, 2degree, Spark Network
- Co-ordination with sub-contractors (Downer, Civtech, MMC) and RSP (Spark, Vodafone, 2degree) for day-to-day fibre network operation
- Problem resolutions of fibre network while liaison with Power companies, Field contractors and End users
- Prioritize jobs and schedule planned activities, forecast vs actual resolutions
- Gather from Service desk, analyze, prioritize task and follow-up
Project Manager (IT Support & Strategic Partnership)
Telenor Microfinance Bank
10.2016 - 04.2018
- Managed project phases (initiation, planning, execution, control, and closing)
- Formulated strategic ICT alliances with government and companies to generate new IT modernization and mobile banking projects
- Identified, analyzed, and evaluated risks, prepared risk registers
- Managed project costs: established project budgets, managed project finances, ensured financial monitoring, and project reporting (Tools: Siebel, SAP Business Warehouse, MS Project, and Clarity)
- Delivered IT projects including managing budgets, quality, scheduling, and reporting
Quality Assurance Audit Manager
Ericsson Technologies
02.2014 - 02.2015
- Managed Jazz Veon project for 4500 sites simultaneously, focusing on delivering the highest quality products without jeopardizing product delivery schedules as QA Audit Manager leading a team of 15 people nationwide
- Provided QA expertise to improve system performance
- Developed QA plans and test efforts for assigned projects
- Assisted in audit activities and implemented audit recommendations
- Reviewed and recommended improvements to QA strategies
Technical Manager/ NOC Manager
Huawei Technologies
07.2011 - 01.2014
- Managed a complete transformation project from one company to another (Nokia to Huawei) for Telenor (Norway) as Technical Manager
- Managed operation maintenance and swap projects for Jazz Veon
- Managed the existing network of 7000 cell sites operation and maintenance for Telenor
- Developed NOC/Helpdesk for effective operation and maintenance of Jazz Veon project (4000 cell sites)
- Handled rollout/swap activities for radio equipment nationwide
Radio Engineer /L3 Product Support
Nokia Siemens Network
03.2011 - 05.2011
- Responsible for O&M on all RAN equipment including BSC 3I (660/1000/2000), TCSM 3I (Combi/Standalone), BTS (Ultra Site, Metro Site, Flexi Edge BTS), Transmission (DWDM, HIT, Fiber), design, planning, and optimization of RAN equipment
- Managed BO engineer team and served as the customer interface for all RAN technical queries
- Configured RF parameters as requested by the planning team
- Provided second-line support for the managed services group
Radio Engineer /L3 Product Support
MTN Irancell
02.2009 - 12.2010
- Responsible for O&M on all RAN equipment including BSC 3I (660/1000/2000), TCSM 3I (Combi/Standalone), BTS (Ultra Site, Metro Site, Flexi Edge BTS), Transmission (DWDM, HIT, Fiber), design, planning, and optimization of RAN equipment
Radio Engineer /L3 Product Support
Nokia Siemens Network
09.2006 - 02.2009
- Responsible for O&M on all RAN equipment including BSC 3I (660/1000/2000), TCSM 3I (Combi/Standalone), BTS (Ultra Site, Metro Site, Flexi Edge BTS), Transmission (DWDM, HIT, Fiber), design, planning, and optimization of RAN equipment
Radio Engineer /L3 Product Support
Mobilink
06.2006 - 08.2006
- Responsible for O&M on all RAN equipment including BSC 3I (660/1000/2000), TCSM 3I (Combi/Standalone), BTS (Ultra Site, Metro Site, Flexi Edge BTS), Transmission (DWDM, HIT, Fiber), design, planning, and optimization of RAN equipment
Education
Master of Information Technology (Cyber Security) - Data Analysis , Cyber Security
Whitecliffe College
Akl, New Zealand12-2024
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Team supervision
- Teamwork and collaboration
- Problem-solving
- Risk management
- Project management
- Stakeholder management
- Process improvement
Certification
- PMP® (3020809)
- ACP® (2773954)
- PRINCE2® (GR656080264SH)
- AWS Cloud Practitioner (C8EFMQ9JN)
- Microsoft Azure Fundamentals (MS0618557057)
- Professional Scrum Master I (954690)
- Six Sigma White Belt (Y0RJTCQFVD)
- ITIL@V3
Languages
Hindi
Full Professional
English
Full Professional
Timeline
Field Support Center Team Lead
Universal Communications Group
05.2022 - Current
NOC Team Lead
Huawei Technologies
08.2018 - 04.2022
Project Manager (IT Support & Strategic Partnership)
Telenor Microfinance Bank
10.2016 - 04.2018
Quality Assurance Audit Manager
Ericsson Technologies
02.2014 - 02.2015
Technical Manager/ NOC Manager
Huawei Technologies
07.2011 - 01.2014
Radio Engineer /L3 Product Support
Nokia Siemens Network
03.2011 - 05.2011
Radio Engineer /L3 Product Support
MTN Irancell
02.2009 - 12.2010
Radio Engineer /L3 Product Support
Nokia Siemens Network
09.2006 - 02.2009
Radio Engineer /L3 Product Support
Mobilink
06.2006 - 08.2006
- PMP® (3020809)
- ACP® (2773954)
- PRINCE2® (GR656080264SH)
- AWS Cloud Practitioner (C8EFMQ9JN)
- Microsoft Azure Fundamentals (MS0618557057)
- Professional Scrum Master I (954690)
- Six Sigma White Belt (Y0RJTCQFVD)
- ITIL@V3
Master of Information Technology (Cyber Security) - Data Analysis , Cyber Security
Whitecliffe College
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