Summary
Overview
Work History
Education
Skills
Certification
Additional Details
Timeline
Generic

Syed Arshad

Queanbeyan

Summary

Service-oriented ICT/ELV professional with over 12 years of progressive experience in service desk coordination, technical consulting, and project engineering across India and the Middle East. Proven track record in deploying and supporting ICT infrastructure, managing L1/L2 support operations, and resolving service-related issues in complex environments. Strong communication and leadership skills with hands-on technical expertise in networking, IP telephony, CCTV, and storage systems. Ready to contribute to high-performance teams and enhance service excellence at Accenture. Experienced with developing and implementing cutting-edge technology solutions, utilizing in-depth knowledge of IT infrastructure to enhance operational efficiency and client satisfaction. Track record of effective project management and problem-solving, ensuring successful technology integration.

Overview

17
17
years of professional experience
1
1
Certification

Work History

ICT Technology Consultant

Motabaqah
06.2023 - Current
  • Led end-to-end design and implementation of ELV and ICT systems
  • Delivered client consultations, technical documentation, and post-installation support
  • Handled project variations and ensured timely approvals and quality compliance
  • Acted as key liaison between engineering, site teams, and management

ELV / MEP Project Engineer

International Electro Mechanical Services LLC
01.2020 - 06.2023
  • Oversaw testing, commissioning, and coordination of ELV systems on high-value projects
  • Supported resolution of design and site-related conflicts with multidisciplinary teams
  • Prepared compliance documentation and contributed to technical proposals

Manager – Projects (ELV & Network Systems)

Broadrange DWC LLC
12.2017 - 06.2019
  • Managed ELV deployments across commercial, hospitality, and industrial sites
  • Delivered integrated solutions including video surveillance, IP networks, and access control
  • Supervised installation and commissioning teams and provided client-facing support

Presales Engineer – ICT Solutions

SNB Middle East FZC
05.2015 - 11.2017
  • Designed enterprise ICT solutions and presented to clients/partners
  • Performed site surveys, created BOQs, and conducted product demonstrations
  • Collaborated with sales teams to ensure client-aligned technical solutions

Support Coordinator / Voice & Data Engineer

Olive Technologies FZE
03.2012 - 05.2015
  • Provided Tier 2/3 support for Avaya systems, security appliances, and wireless setups
  • Conducted proof-of-concept implementations and managed small support teams
  • Resolved high-priority incidents and provided escalation support

IT Administrator

Shore Infotech Pvt Ltd
09.2008 - 10.2011
  • Maintained enterprise networks, servers, and endpoint systems
  • Implemented system upgrades and ensured secure IT operations
  • Delivered staff IT training and resolved technical issues proactively

Education

B.Tech - Electronics and Communication Engineering

Jawaharlal Nehru Technological University

Skills

  • Service Desk & Remote Support
  • ICT & ELV Systems (CCTV, Access Control, IP Telephony)
  • Tier 2 & Tier 3 Technical Support
  • Network Infrastructure (Routing/Switching, Wireless)
  • Storage Systems (SAN, NAS, Tape Libraries – incl Quantum)
  • Ticketing & Monitoring Tools (ServiceNow, Jira, Avaya)
  • Project Coordination & Stakeholder Engagement
  • Incident & Problem Management (ITIL-aligned)
  • Technical Documentation & User Training
  • Desktop support
  • Client relationship management
  • Technical support

Certification

  • PMP (Project Management Professional)
  • CCNA (Routing & Switching)
  • Quantum Certified Pre-Sales Engineer
  • AEM Certified Cable Installer
  • ACSS – Avaya Ethernet Routing Switch
  • ACIS – Avaya Aura Communication Manager
  • Proxim Certified Wireless Installer

Additional Details


  • Full-time availability – flexible for shift work
  • Excellent written and verbal communication skills

Timeline

ICT Technology Consultant

Motabaqah
06.2023 - Current

ELV / MEP Project Engineer

International Electro Mechanical Services LLC
01.2020 - 06.2023

Manager – Projects (ELV & Network Systems)

Broadrange DWC LLC
12.2017 - 06.2019

Presales Engineer – ICT Solutions

SNB Middle East FZC
05.2015 - 11.2017

Support Coordinator / Voice & Data Engineer

Olive Technologies FZE
03.2012 - 05.2015

IT Administrator

Shore Infotech Pvt Ltd
09.2008 - 10.2011

B.Tech - Electronics and Communication Engineering

Jawaharlal Nehru Technological University

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