SYED AZHAR AHMED
Sydney,Australia
Summary
Experienced Call Centre Consultant with 2 years of expertise in providing exceptional customer service and
technical support. Proficient in managing high call volumes, resolving complex issues, and maintaining high
customer satisfaction. Skilled in using CRM systems and call center software to enhance efficiency and
communication. Strong problem-solving skills and a customer-focused approach, consistently meeting performance
targets in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Call Center Services Inc.
09.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Masters In Information Technology - Enterprise Systems And Business Analytics
Federation University Australia
Sydney, NSW09.2021
Bachelor In Commerce - Accounting And Finance
Osmaniya University
Hyderabad, Telangana, India03.2018
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Follow-up skills
- Microsoft PowerPoint
- Inbound/ outbound calls
- Communication skills
- Problem solving
- Time management
Languages
Urdu,, English
Professional Working
Timeline
Customer Service Representative
Call Center Services Inc.
09.2022 - 09.2024
Masters In Information Technology - Enterprise Systems And Business Analytics
Federation University Australia
Bachelor In Commerce - Accounting And Finance
Osmaniya University
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