Syed Bukhari
Craigieburn,VIC
Summary
Dynamic professional with extensive experience in operations management and outstanding customer support at Europcar. Proven ability to enhance workflow efficiency and ensure compliance with safety standards. Skilled in reporting and incident analysis, fostering teamwork, and resolving complex issues to drive performance and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tram Driver
Yarra Trams
Preston, VIC
05.2024 - Current
- Operated light rail vehicle safely and efficiently, complying with all regulations.
- Adhered to speed limits while driving the light rail vehicle.
- Reported defects or performance issues of the light rail vehicle promptly.
- Observed traffic laws and conformed to local ordinances during operation.
- Communicated operational matters effectively with fellow operators during shift changes.
- Followed standard procedures for starting and shutting down the light rail vehicle at stations.
- Conducted pre- and post-trip inspections of tram, adhering to company protocols.
Station Manager
Europcar
Preston, VIC
03.2020 - 05.2024
- Provided knowledgeable support to customers, ensuring professionalism and composure during interactions.
- Set departmental goals and guided employees in meeting performance expectations.
- Oversaw daily operations with a team of 3 personnel, enhancing workflow efficiency.
- Ensured compliance with Europcar Mobility Group guidelines through strict adherence to policies.
- Resolved employee-related issues to boost performance, professional conduct, and attendance reliability.
- Assisted lower-level employees by managing difficult customer interactions, maintaining high service standards.
- Efficiently managed purchasing, sales, marketing, and customer account operations to optimize performance.
- Appraised inventory levels and ordered merchandise to ensure adequate stock availability.
Rental Service Officer
Europcar
Preston, VIC
03.2019 - 03.2020
- Drafted quotes and confirmed orders to manage rental needs efficiently.
- Coordinated with fleet teams and clients to adjust reservations and handle logistics.
- Resolved customer disputes to maintain positive relationships and expand customer base.
- Implemented processes and cleanliness standards for rental asset management.
- Retained team clients through effective sales and satisfaction management strategies.
- Ensured compliance with standards, policies, and regulatory guidelines for a safe working environment.
- Demonstrated reliability with excellent attendance and punctuality record.
- Enhanced operations through dedicated problem-solving and exceptional service.
Customer Service Representative
Oakleigh Central
Oakleigh, VIC
09.2018 - 01.2019
- Provided primary customer support to internal and external clients.
- Answered customer calls promptly, minimizing wait times.
- Liaised with management and operations teams to identify customer needs and recommend solutions.
- Educated customers on billing, payment processes, and support policies.
- Increased efficiency by promoting operational best practices within the team.
- Documented actions taken and issues resolved for effective account management.
Security Officer
Southern Cross Group Services
Oakleigh, VIC
07.2015 - 10.2018
- Resolved complaints by gathering information, implementing solutions, and filing incident reports.
- Conducted daily monitoring and patrolling of buildings, grounds, and work sites.
- Maintained security awareness by patrolling premises on foot and among customers.
- Authorized entrance papers while managing access to the building.
- Documented property damage, theft incidents, unauthorized persons, and unusual occurrences in detailed reports.
- Reviewed camera feeds to identify discrepancies and notified appropriate personnel.
- Monitored central alarm systems for emergencies, including fire and intrusion alarms.
- Participated in staff meetings and professional development activities to enhance skills.
Education
Advanced Diploma of Leadership And HRM -
Danford College
Melbourne, VIC12.2016
Post Graduate Diploma of Business Admin -
Holmes Institute
Melbourne, VIC12.2014
Skills
- Management of operations
- Compliance with safety standards
- Outstanding customer support
- Teamwork and collaboration
- Reporting and incident analysis
- Problem solving
Accomplishments
- Best station in the state for revenue generation - 2023
- 5 years' performance recognition certificatecate.
Certification
- Certificate II in commercial Driving Operations
- Certificate III in Light Rail Driving
- Private Security License
Timeline
Tram Driver
Yarra Trams
05.2024 - Current
Station Manager
Europcar
03.2020 - 05.2024
Rental Service Officer
Europcar
03.2019 - 03.2020
Customer Service Representative
Oakleigh Central
09.2018 - 01.2019
Security Officer
Southern Cross Group Services
07.2015 - 10.2018
Advanced Diploma of Leadership And HRM -
Danford College
Post Graduate Diploma of Business Admin -
Holmes Institute
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