SYED GILANI
Sydney,NSW
Summary
Program Test Manager with 16 Years of experience with diverse IT industry involvement in Health Care, Health Insurance, Banking and Finance. Areas of expertise are Enterprise Testing Management in Scaled Agile and Waterfall methodologies, Optimization and Process Automation, Application Security Risk Management, Development of Test Strategies and Plans, Large Scale team management, Program level budget management.
Overview
14
14
years of professional experience
Work History
PROGRAM TEST MANAGER
BUPA AUSTRALIA AND NEWZEALAND
06.2016 - Current
- Specialized in building test team (from scratch), resource management and successful timely delivery of enterprise level projects
- Collaborated with cross-functional teams for identification and resolution of validation issues.
- Managed cross functional team of 52 people.
- Produced and maintained technical documentation for project reference.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Met tight deadlines to satisfy client demands and project timelines.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Developed validation master plans, process flow diagrams and standard operating procedures.
- Monitored and reported on test results and performance data to identify areas of opportunity for improvement.
- Few recent examples are PHI reforms,
- Vignette to Sitecore Re-platforming, Dental care network
- Owned and drove QA delivery of 22 Digital teams with which includes software quality delivery, change management and Right speed delivery.
- Managed team of Cyber Security Testing
- Excellent engagement and relationship with stakeholders on enterprise level
- Reporting and maintenance of delivery reliability, improved build quality and speed of delivery by maintaining detailed KPI & Matrix for all Digital projects to highlight bottlenecks of build code, requirements & testing
- Proven experience in managing testing for large scale complex programs in organizations such as Bupa and Habib Metropolitan Bank
- Experience working in Agile delivery environment and End to End lifecycle of product development
- Championed automation at enterprise level, resulting in increased build delivery speed from 25% to 98%.
- (Awarded twice and nominated three times in Digital and Technology as best performer.
- Experienced in Risk Management through my role in QA
- Developed quality risk management component to provide risk summary, indication of probability and impact assessment
- Monitoring of environment management and provide automation solutions for CI/CD pipelines monitoring..
TEST LEAD
EMPIREONE GROUP
04.2014 - 05.2015
- Developing Test plans, standards and completion reports for deferent clients with 4 projects running in parallel.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Provided reports on milestones, issues and test concerns to project managers for assistance.
- Provide advisory on resourcing and building fit for purpose team of Automation Testers, Performance Engineers & Security testers.
- Develop Agile Methodology within project framework.
- Provide Strategy and Advisory on Tools Management (HP ALM–test management)
- Build Strong relationships and agree on governance activities with all Vendors & Customers. This includes developing MVPs, PSOWs and RACIs
- Develop Strategy Handover plan and mechanism to DevOps and operational team that includes step by step guidelines for main functionality
TEST LEAD
COMBINED COMMUNICATIONS NETWORK
04.2014 - 05.2015
- Managing the team of 4 for booking systems related to DVA, Sydney trains & NRMA.
- Ensuring that all staff are kept informed of legislation
- New working practices and technologies
- Assisting IT support team to implement new improvements in local CRM
- Monitored performance of personnel, identified training needs & revamped working aids related to everyday duties
- Recorded statistics, user rates and performance levels by preparing reports
- Implemented processes to improve coaching techniques and coaching varieties
- Participated in improving on boarding process and actively participated in recruiting, selecting and interviewing of front-line as well as technical employees.
QA TEAM LEAD
HABIBMETRO BANK, SUBSIDARY OF HABIB BANK AG ZURICH
04.2006 - 12.2011
- Developed System Engineering and Test Framework Test Readiness Review
- Checklists, test gates and associated documentation & updated process diagrams and flowcharts
- Conducted skills assessments, training requirements and implemented training plans to upskill existing teams
- Created and scheduled Crystal Reports and Web Intelligence reports
- Became SME for products and provided technical advice to various support teams
- Documented Test Project Plans and Test Strategies including Test Readiness.
- Actively involved and provided support in audits conducted by Central bank.
- Manage secure internet architecture review and test around internal and external penetration testing
- Advisory on initiatives intake group and shared outcomes of user testing
- Develop BPT (Business processes) UAT (User acceptance) and OAT (operational acceptance) test plans and test cases
- Adapted procedures to mitigate issues and improve deficiencies
- Performed testing to assess product effectiveness, alignment with designed purpose and adaptations for other purposes
Education
Master of Business Administration -
Muhammad Ali Jinnah University
PakistanCertified Business & IT Management -
SCBIT (Southern Cross University)
SydneyBachelor of Science - Double Mathematics
DJ College
PakistanSkills
- Enterprise Test Management for SIT, Performance, Security and UAT
- People Management
- Scaled Agile Test Methodology
- Onsite and Offsite Vendor management
- Maintaining Quality Assurance Standards
- Program Testing Budget Management
- Application Security Compliance Management
- Developing Test Strategies and Plans
- Test Automation Management
- Microsoft Test Manager
- Administration of Internal and External QA Audits
- Improvement Recommendations
Accomplishments
- Built a team, testing structure and practices from scratch in multichannel programs.
- Introduced Test Automation to achieve the KPIs for speed to market increased regression testing speed from 25% to 98%.
- Introduced Accessibility testing, Visual Automation, and usage of Dockers.
- Shifted left Performance and Security testing.
- Introduced Unified Testing Process for SIT and BAT.
- Transformation of Waterfall testing to Agile.
- Won two times best performance awards and got nominated four times.
- Certified Training for Scrum and Scaled Agile.
Timeline
PROGRAM TEST MANAGER
BUPA AUSTRALIA AND NEWZEALAND
06.2016 - Current
TEST LEAD
EMPIREONE GROUP
04.2014 - 05.2015
TEST LEAD
COMBINED COMMUNICATIONS NETWORK
04.2014 - 05.2015
QA TEAM LEAD
HABIBMETRO BANK, SUBSIDARY OF HABIB BANK AG ZURICH
04.2006 - 12.2011
Master of Business Administration -
Muhammad Ali Jinnah University
Certified Business & IT Management -
SCBIT (Southern Cross University)
Bachelor of Science - Double Mathematics
DJ College
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