SYED GULAM SHOAIB
Brisbane
Summary
A highly motivated and detail-oriented professional eager to contribute effectively in a dynamic work environment. Strong ability to learn quickly, adapt to new challenges, and collaborate with teams to achieve organizational goals. Demonstrates excellent communication, problem-solving, and critical-thinking skills. Committed to continuous learning and professional development to enhance expertise in [specific field]. Ready to bring enthusiasm, dedication, and a proactive approach to contribute to business success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
(Convenience Store)
02.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Senior eSupport Officer
IntouchCX India Pvt Ltd (CLIENT - WALMART)
09.2023 - 07.2024
- Played a pivotal role in maintaining an open and transparent communication culture within the support team, fostering collaboration, trust, and mutual respect among colleagues.
- Exceeded performance targets consistently by employing strong analytical skills to identify areas for improvement and implementing appropriate measures.
- Managed escalated cases efficiently by coordinating with relevant departments to ensure timely issue resolution for high-value clients.
- Delivered exceptional customer service and technical support to Walmart customers.
- Assisted in training new employees, improving service delivery processes
Education
Master of Data Science - Data Science
Queensland University of Technology
Gardens Point12-2026
B.Com (Computer Application) - Business Management
Osmania University
11-2021
Skills
- Microsoft Office (Word)
- Customer service
- Customer Support Software
- Typing Speed: 45 to 70 (Can type more than 500 words in a minute)
- Data Analysis & Visualization (basic)
- Customer assistance
- Product restocking
- Problem-solving
- Cash handling and management
Languages
English
Urdu
Hindi
Personal Information
Nationality: Indian
Visa Status
[ Student Visa Subclass: 500]
Certification
Awarded Certification for early completion of training in IntouchCx Pvt Ltd (Walmart Process) within 15 days.
Timeline
Cashier
(Convenience Store)
02.2025 - Current
Senior eSupport Officer
IntouchCX India Pvt Ltd (CLIENT - WALMART)
09.2023 - 07.2024
Master of Data Science - Data Science
Queensland University of Technology
B.Com (Computer Application) - Business Management
Osmania University
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