Syed Hur
Point Cook,Vic
Summary
A passionate and inspirational leader with market expertise. Cross skilled in retail, sales, business development, leadership and culture development; through to continuous improvement and operations management. Quantifiable track record of delivering performance.
Overview
13
13
years of professional experience
Work History
Multisite Manager
Eleven Australia
Melbourne
10.2021 - Current
- Manage FinanciaI budget - including turnover, revenue and gross profit
- Manage and lead the P&L statement, to ensure the area is running efficiently and meeting it’s financial objectives with regular reporting
- Implement strategies to ensure that the Sales budget is being met and maintained
- Developing team within site to help run a successful business
- This includes coming up with development and improvement plans to support individual KPIs and behaviours
- Managing Food safety standards are met on daily basis
- Reducing the cost of Bad Merchandise and also making sure First in and out policy is being observed when displaying products on shelf
- Hiring, rostering staff and cost controlling which is inclusive of wages
- Maintaining the store standards and cleanliness
- Helping with customer queries and complains when needed.
Leader
Travelex Australia
Melbourne
01.2017 - 10.2021
- Manage a KPI budget - including turnover, revenue and gross profit
- Manage and lead the P&L statement, to ensure the area is running efficiently and meeting it’s financial objectives
- Implement strategies to ensure that the budget is being met and maintained
- Developing team within site to help run a successful business
- This includes coming up with development and improvement plans to support individual KPIs and behaviours
- Complete talent acquisition as needed within the area
- Complete forecast analysis to understand and project trends in the local and global market to best put in place changes to meet customer needs.
Customer Service
OCO at Travelex Australia
Melbourne
10.2016 - 01.2017
- Merchandising
- Safe cash handling
- Ensuring safe environment for customers and staff, Conducting an Operational Control Report in accordance with the methodology agreed by the business across Stores, ATMs & Vaults
- Ensuring all controls are reviewed in accordance with SOPs and relevant security, compliance and risk policy documents
- Working with the frontline team to rectify issues identified during the course of the OCR and providing immediate guidance, advice and clarity where necessary
- Completing all feedback and action plan reports within the agreed timeframes for submission to the leadership team
Roster Manager
Travelex Australia
Melbourne
07.2016 - 10.2016
- Development and costing of rosters within the portfolio including monitoring of staff attendance, absenteeism, training requirements
- Management of staffing establishment within the portfolio in line with service requirements and Enterprise Agreement
- Management of direct reports, performance and leave requirements
- Prepare, analyse and report on trends relating to roster management and budget implications within the portfolio
- Provide exception reporting relating to roster management and staff allocation.
Manager
Upmarket Aquariums
Melbourne
04.2011 - 05.2016
- Involved with a variety of tasks including hiring new staff and providing sales training
- Merchandise products, oversee and execute inventory control
- Maintain and monitor high standards for customer service
- Create financial budgets to manage costs, and make sure that store sales goals are met or exceeded
- Ensuring that all animals in the stores are treated humanely and in accordance with local regulations and animal care guidelines.
Assistant Manager
Aldi
Melbourne
05.2009 - 02.2011
- Assisting Store manager with developing and implementing action plans to improve operating results
- Establish and communicate job responsibilities and performance expectations to the direct reports to assure mutual understanding and desired results
- Identify training and development opportunities that will assist the direct reports in achieving enhanced performance.
Deputy Manager
Aldi
Melbourne
11.2008 - 05.2009
Education
Bachelors - Commerce
Commerce College
Advanced Diploma - Accounting
Box Hill Institute
Skills
- Attention to Detail
- Management and Leadership
- Financial/Expense Management
- Hiring/Training/Development
- Goal Orientated
Timeline
Multisite Manager
Eleven Australia
10.2021 - Current
Leader
Travelex Australia
01.2017 - 10.2021
Customer Service
OCO at Travelex Australia
10.2016 - 01.2017
Roster Manager
Travelex Australia
07.2016 - 10.2016
Manager
Upmarket Aquariums
04.2011 - 05.2016
Assistant Manager
Aldi
05.2009 - 02.2011
Deputy Manager
Aldi
11.2008 - 05.2009
Bachelors - Commerce
Commerce College
Advanced Diploma - Accounting
Box Hill Institute
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