Summary
Work History
Education
Skills
Timeline
Business Analyst/Dev manager
Open To Work

Syed Karim

Phonebot
Melbourne,Victoria
Syed Karim

Summary

Business Analyst with 7+ years of experience driving business transformation, process optimisation, pricing strategy, forecasting, and system improvements within the ecommerce and consumer electronics sector. Experienced in ERP and CRM development, requirements gathering, process mapping, stakeholder management, supplier negotiations, and fraud prevention. Proven ability to bridge business and technology teams to deliver scalable solutions, improve operational efficiency, and support strategic decision-making.

Work History

Business Development & Operations Manager

Phonebot | 2022 - 2025
  • Drove business revenue growth by 18% year-over-year through strategic pricing, demand forecasting, and data-driven inventory management across 500+ SKUs.
  • Investigated sales performance and market dynamics to develop pricing models that maximize profit margins.
  • Strengthened supplier collaborations through effective negotiation of terms, ensuring reliability and efficiency in the supply chain.
  • Analyzed demand trends to improve inventory forecasting and ensure optimal stock availability.
  • Analyzed and optimized operational workflows, resulting in reduced fulfillment lead times and increased reliability of delivery commitments.

Business Analyst

Phonebot | 2019 - 2022
  • Implemented strategic pricing models and demand forecasting methods to optimize inventory planning efficiency.
  • Conducted comprehensive analysis of existing business workflows and performed process mapping to enhance operational efficiency.
  • Facilitated collaboration with stakeholders to gather and document critical business requirements for ERP and CRM enhancement initiatives.
  • Coordinated cross-functional teams and conducted stakeholder workshops to drive project alignment and engagement.
  • Developed comprehensive executive reports that provided critical insights into business performance metrics.
  • Enhanced project efficiency by managing testing, deployment, and change management within agile frameworks.
  • Established fail-safe payment processing systems to enhance transaction security.
  • Analyzed business requirements to identify process improvements and enhance operational efficiency.
  • Collaborated with cross-functional teams to gather and document project specifications and user needs.

Retail Manager

Phonebot | 2017 - 2018
  • Oversaw retail operations and guided staff to enhance customer satisfaction and achieve sales targets.
  • Optimized operational planning and staff management to drive improved store performance.
  • Refined inventory management strategies to ensure optimal product availability and reduce discrepancies.
  • Addressed and resolved intricate customer inquiries swiftly, ensuring high levels of satisfaction and service excellence.
  • Optimized supplier relationships, maintained inventory accuracy, and tracked sales performance to drive business growth initiatives.

Credit Analyst

GE Capital | 2014 - 2016
  • Conducted thorough analysis of credit applications and financial data to identify potential risks and recommend suitable lending outcomes.
  • Applied credit risk assessment frameworks and policy guidelines to mitigate portfolio risk.
  • Executed detailed analyses of financial inconsistencies to support risk mitigation strategies.
  • Developed and delivered credit assessment reports and risk recommendations to facilitate informed lending decisions.
  • Drove initiatives focused on process improvement, resulting in enhanced assessment efficiency and improved data accuracy and compliance outcomes.

Fraud Prevention Officer

GE Capital | 2013 - 2014
  • Monitored and analysed suspicious transactions, account activity, and system-generated alerts to identify potential fraud and minimise financial losses.
  • Conducted fraud investigations by reviewing customer information, transaction patterns, and supporting documentation to determine fraudulent activity.
  • Collaborated with customers, merchants, and internal stakeholders to verify transactions, resolve fraud cases, and implement appropriate risk mitigation measures.
  • Applied fraud detection systems, risk assessment tools, and internal controls to improve fraud identification accuracy and reduce false positives.

Account Hardship Officer

GE Capital | 2011 - 2012
  • Conducted thorough assessments of financial hardship cases, verifying eligibility for assistance programs while upholding regulatory compliance.
  • Collaborated with cross-functional teams to streamline processes, resulting in improved service delivery efficiency.

Education

Cybersecurity Risk, Strategy & Governance

RMIT | Melbourne, VIC | 2026

Masters of Business Information Technology

RMIT | Melbourne, VIC | 2015

Bachelors of Information Technology

Federation University | Melbourne, VIC | 2006

Skills

Power BI
SQL
Python
Risk Management
Project Management
Change Management
Relationship Management
Business Analysis

Timeline

Business Development & Operations Manager

Phonebot
2022 - 2025Read More

Business Analyst

Phonebot
2019 - 2022Read More

Retail Manager

Phonebot
2017 - 2018Read More

Credit Analyst

GE Capital
2014 - 2016Read More

Fraud Prevention Officer

GE Capital
2013 - 2014Read More

Account Hardship Officer

GE Capital
2011 - 2012Read More

RMIT

Cybersecurity Risk, Strategy & Governance
Read More

RMIT

Masters of Business Information Technology
Read More

Federation University

Bachelors of Information Technology
Read More
Syed KarimBusiness Analyst/Dev manager