Summary
Overview
Work History
Education
Skills
Personal Profile
Projects
Timeline
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Syed Mateen Hussain

Melbourne,VIC

Summary

Motivated and analytical masters in data science student seeking internships in the field of data science. Strong educational background in data analysis, database management, data visualization, and machine learning. Eager to apply existing skills and knowledge to extract meaningful insights from complex datasets and contribute to data-driven decision-making processes.

Overview

4
4
years of professional experience

Work History

Customer Service Agent

Probe-cx
04.2023 - Current
  • Providing customer service for Coles Online customers
  • Responding to inquiries through phone, email, and chat
  • Guiding customers through online shopping process and assisted with product selection
  • Proactively addressing and resolving customer concerns and escalations
  • Working with Coles Online teams to share feedback and contribute to process improvements
  • Keeping detailed records in CRM system for efficient documentation and knowledge sharing
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.

Business Development

SMH&SONS
04.2020 - Current
  • Managed company's Online Business through E-commerce platforms (Amazon, Flip Kart, India Mart) and Online sales through their Website
  • Identified, analyzed and implemented key drivers resulting in significant improvements in sales and operational efficiency (Imports, Inventory, Sales forecasts)
  • Communicated findings and recommendations (state-wise marketing campaigns) to stakeholders through compelling data visualizations and concise reports
  • Implemented data-driven pricing / promotional strategies (Competing brands) and sales forecasts, contributing to doubling sales revenue in 6 - 7 months
  • Assisted in market research activities to identify potential customer segments and target markets
  • Analyzed customer data to create customer profiles and develop personalized marketing campaigns
  • Developed and implemented lead generation strategies, resulting in exponential increase in qualified leads
  • Launching ad campaigns for Facebook and Instagram
  • Developing and building offline distribution by engaging warehouse distributors across region

Education

Master of Data Science -

Swinburne University of Technology
Hawthorn, VIC
06.2024

Bachelor of Computer Science Engineering -

SRM INSTITUTE OF SCIENCE AND TECHNOLOGY
India, Chennai, Vadaplani
03.2022

Skills

  • Python (Matplotlib)
  • Tableau
  • Microsoft Excel
  • Python (NumPy, Pandas, scikit-learn)
  • MySQl: Database Management
  • Java
  • C
  • HTML
  • PHP
  • CSS
  • PHP
  • CSS

Personal Profile

As a recent graduate, my focus is on the practical integration of data science in business. I bring a solid foundation in machine learning and a proven track record in entrepreneurial ventures, aiming to leverage data for strategic decision-making. I am motivated by roles that challenge me and am eager to contribute to companies that are making significant societal contributions.

Projects


Beef Carcass Contamination Detection using ML/CV models

Swinburne university of science and technology - February 2023  till June 2023


• Researched various types of camera hardware that could be used in contamination detection.

• Semantic Segmentation Model for Image Classification

• Model Weight training using Adam Optimizer




Deep Learning Approach to New Age Cinematic Video Editing

SRM university of science and technology - December 2021 till  June 2022


• Introduces new technique for video editing using modules to create realistic and dramatic sky backgrounds in videos

• Does not require static photos or inertial measurements, making it different from existing video editing methods

• Can be used on any device without prerequisites

• Used CNN (Deep Learning Model ) architecture for image classification, object detection, and image segmentation.

Timeline

Customer Service Agent

Probe-cx
04.2023 - Current

Business Development

SMH&SONS
04.2020 - Current

Master of Data Science -

Swinburne University of Technology

Bachelor of Computer Science Engineering -

SRM INSTITUTE OF SCIENCE AND TECHNOLOGY
Syed Mateen Hussain