Syed Muhammad Taha
Summary
System and IT analyst with a Master's in Information Systems, bringing a strong technical foundation and hands-on experience in IT systems analysis and support. Proficient in diagnosing, troubleshooting, and resolving hardware and software issues to ensure seamless IT operations. Skilled in providing on-site and remote support, system upgrades, and end-user training to enhance productivity and minimize downtime. Adept at implementing IT solutions that align with organizational goals while maintaining a customer-focused approach. Eager to leverage expertise in IT to excel as an IT Support Field Engineer, delivering reliable and efficient technical solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Operation Manager
MA Security Group
Brisbane, Australia
10.2023 - Current
- Supervise and manage a security guard team, ensuring efficient and effective operations across multiple sites
- Coordinate with clients and stakeholders to ensure security operations align with their needs and expectations
- Manage incident response efforts, ensuring timely and thorough documentation, investigation, and resolution of security incidents
Front Desk Supervisor
Oaks Hotel
Toowoomba, Australia
04.2023 - 11.2023
- Company Overview: Toowoomba
- Provided outstanding guest service during check-in and check-out processes
- Trained and mentored new front desk staff, contributing to improved team efficiency
- Maintained detailed knowledge of hotel amenities and local attractions to enhance guest recommendations
- Led customer feedback efforts to find ways to improve services
- Toowoomba
Intern
OGDCL
Islamabad, Pakistan
03.2022 - 09.2022
- Company Overview: Oil and Gas Development Company Limited
- Provided technical support to end-users, resolving hardware and software issues efficiently
- Helped set up and maintain computer workstations and equipment
- Monitored network performance and resolved connectivity issues
- Documented troubleshooting steps and resolutions to improve team knowledge sharing
- Oil and Gas Development Company Limited
Education
Master Of Information Systems -
University Of Southern Queensland
11-2024
Skills
- Problem Solving/Critical Thinking
- Threat intelligence analysis
- Incident response management
- Network troubleshooting
- IT asset management
- Software installation
- Data backup and recovery
- Application support
- Hardware diagnostics
- Service level agreements
- Configuration management
- ITIL framework
- Desktop support
- Issue troubleshooting
- Remote support
- Hardware upgrades
- Ticket support system management
- Microsoft outlook
COURSES
- ADVANCED INFORMATION SYSTEMS PROJECT (UniSQ)
- Technology Entrepreneurship (UniSQ)
- Data Mining for Business Analytics and Cyber Security (UniSQ)
- Cloud Based Business Systems (UniSQ)
Languages
English
Urdu
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues which led to more productive results.
Certification
- ServiceNow Certified System Administrator – ServiceNow.
- Project Management Certificate (IQRA UNIVERSITY)
- First Aid Certification
- QLD Driver's License
Timeline
Security Operation Manager
MA Security Group
10.2023 - Current
Front Desk Supervisor
Oaks Hotel
04.2023 - 11.2023
Intern
OGDCL
03.2022 - 09.2022
Master Of Information Systems -
University Of Southern Queensland