Syed Nadeem
Epping,Australia
Summary
Dedicated and adaptable IT professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT, Systems and Support Engineer
Buroserv Australia Pty Ltd
Chatswood, NSW
01.2021 - Current
- Proficiency in troubleshooting and incident management across a wide array of technologies at all levels primarily in Microsoft Windows based environment.
- Provide remote support to end-users, ensuring quick resolution of technical problems.
- Deployed and managed audio/video equipment for live broadcasts, meeting and conferences to enable communication across multiple sites.
- Utilize TCP/IP Networking knowledge to troubleshoot and resolve issues in VOIP and IT domains.
- Collaborate with colleagues and stakeholders at various levels to ensure seamless operations.
- Engineered streamlined IT systems tailored to align with both business objectives and technological requirements.
- Manage global IT administration across four locations spanning both Australia and international sites
- Also working on Business Analyst projects; mapping operational requirements onto operational functionality
- Enhance expertise through hands-on involvement in diverse Cloud Technologies and Cybersecurity initiatives, encompassing projects with Fortinet, Microsoft Suite (Antispam, and Phishing policy development, testing, and deployment)
- Experience and knowledge of Windows Desktop operating system, Microsoft Exchange and Mailbox configurations (on-premises/hybrid)
- Proficient in designing and implementing CRMs and ticketing systems utilizing Zoho Products, Salesforce, and JIRA
- Strong administration level technical abilities in Active Directory, Windows Operating Systems, Microsoft 365, Azure AD, Azure and Teams Calling
- Work extensively with Microsoft Intune and Apple MDM, including Jamf, and have experience with Microsoft PowerShell, HTML, Python, and SQL programming languages.
- Created knowledge base documents for frequently asked questions.
Systems and Support Engineer
Buroserv Australia Pty Ltd
Chatswood, NSW
09.2019 - 01.2021
- Managed all hardware technical solutions, including testing, configuration, and deployment, for various branded routers, switches, handsets, and network components
- Troubleshoot VOIP and SIP related issues and provided Level 2 and level 3 network/VOIP support to customers
- Responsible for testing and programming 4G phone products, serving as the technical point of contact for any related issues
- Documented engineering SOPs for various network and telecommunications hardware products and trained relevant staff
- Successful completion of various VOIP and SIP related projects from design, implementation, and support with technologies like 3CX phone systems, Microsoft Teams Calling, Vonnex and various others.
Quality and Engineering Associate
BuroservBuroservVonnexJamfIntuneAntispamFortinetRoche Products Pty Limited - Roche Australia
Sydney, NSW
02.2018 - 09.2019
- Conducted the validation of Cold Chain processes for a pharmaceutical product at Roche Pharmaceutical
- Developed tailored validation protocols, executing tests to monitor temperature-controlled storage and transportation, and analyzing data to ensure compliance with Roche global standards and product specifications
- Handling international and local complaints, TREND analysis, raising issues with CMOs, and working on determination of Root Causes and CAPA plan
- Actively engaged with internal, external, and international stakeholders, facilitating seamless communication and coordination concerning batch release documentation and inspections
- Prepared Audit plans such as TGA, NSW Food Authority among others.
Education
Masters of Engineering - Specialization Electronics And Telecommunications -
Macquarie University
04.2018
Bachelor of Engineering: Electronics Engineering -
NED university of Engineering and Technology
04.2015
Skills
- Cybersecurity
- Office 365 Administration
- System Administration
- Project Management
- Support Analyst
- Service Delivery
- Service-Level Agreements (SLAs)
- Desktop Support
- ITIL Knowledge
- Business Analysis
- IT Asset Management
- Vulnerability Assessment
- Information Security
- Networking
- Internet Protocol Suite (TCP/IP)
- Transmission Control Protocol (TCP)
- Service Desk IP Networking
- IT Operations
- Electronics and telecommunications
- Microsoft Endpoint Configuration Manager
- Microsoft Azure
- Technical Support
- 3CX and PBX technical support
- Root Cause analysis
- CAPA management
- Excellent Communication
- Excellent Customer Service
- Strong Analytical Skills
- Flexible and Adaptable
- Conflict Resolution
- Self-motivated professional
- Leadership
- Organization and Time Management
- Decision Making
- Strong presentation skills
- Effective learner
- Self-management, problem solving
- Teamwork
- Initiative and enterprise
- Business acumen
- Sustainability enthusiast
- Remote assistance
- Troubleshooting and diagnostics
- Operating systems
- Remote Support
Certification
Google Cybersecurity Professional Certificate, 05/2024, Present, Google Corporation
References
References available upon request.
Timeline
IT, Systems and Support Engineer
Buroserv Australia Pty Ltd
01.2021 - Current
Systems and Support Engineer
Buroserv Australia Pty Ltd
09.2019 - 01.2021
Quality and Engineering Associate
BuroservBuroservVonnexJamfIntuneAntispamFortinetRoche Products Pty Limited - Roche Australia
02.2018 - 09.2019
Masters of Engineering - Specialization Electronics And Telecommunications -
Macquarie University
Bachelor of Engineering: Electronics Engineering -
NED university of Engineering and Technology
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