Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Syed Omer

Syed Omer

Sydney,Australia

Summary

As a dynamic MBA graduate specialising in finance and actively pursuing a Master's degree in Information Technology and Systems, I have mastered the art of flawlessly blending finance and technology. Boasting an impressive 11 months of experience as a digital business operations expert at Cognizant, I possess a profound understanding of managing online business operations, with a particular focus on the Google My Business project. Moreover, my role as an eSupport Officer at Knoah Solutions has significantly enhanced my customer query resolution skills, specifically for Samsung Home Appliance, resulting in unparalleled levels of satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Support Representative

Metro Petroleum
10.2022 - Current
  • Offering information on available products, services, and promotions.
  • Having this document will enable me to present a complete and accurate employment record to prospective employers here in Australia.
  • Providing prompt and friendly assistance to customers with refueling, payments, and any inquiries or concerns they may have.
  • Monitoring fuel levels, refilling tanks, and handling fuel transactions accurately.
  • Accepting cash, credit/debit card payments, or other accepted forms of payment for fuel and convenience store purchases.

Digital Business Operations

Cognizant Technology Solutions Pvt LTD
09.2021 - 07.2022
  • Performed thorough analyses of Google My Business data, successfully identifying and eliminating over 500 incidents of fraudulent activity on maps, resulting in a safer user experience for millions of users.
  • Demonstrated exceptional judgement when reviewing over 5,000 Google My Business requests, effectively determining which ones to approve or reject while maintaining a high level of accuracy and attention to detail.
  • Utilised advanced data analysis techniques to detect and remove over 500 scam listings and adult images from Google Maps, ensuring the platform remains a safe and reliable resource for users.

Esupport Officer

Knoah Solutions
05.2021 - 08.2021
  • Successfully assisted over 500 customers in resolving technical issues with Samsung home appliances using effective troubleshooting techniques, resulting in a 90% customer satisfaction rate.
  • Provided exceptional technical assistance through chat support, achieving an average customer rating of 4.8/5 and earning recognition as the top-performing eSupport Officer.
  • Collaborated with the technical team to streamline the process of assigning technicians for repairs, resulting in a 30% reduction in response time and increasing overall efficiency.

Education

Masters In Information Technology And Systems - Business Analytics

Victorian Institute Of Technology
Sydney, NSW

MBA - Finance

Hyderabad School Of Management
Hyderabad, India
2022

Skills

  • Collaborative Team Player
  • Microsoft Windows and Office
  • Customer Service and Assistance
  • Organizational Skills
  • CRM Software
  • Managing Multiple Tasks
  • Time Management
  • Technical Support

Hobbies

  • Playing Cricket
  • Watching Movies
  • Exploring distant lands

Languages

Hindi
Native or Bilingual
English
Full Professional
Urdu
Native or Bilingual

Timeline

Customer Service Support Representative

Metro Petroleum
10.2022 - Current

Digital Business Operations

Cognizant Technology Solutions Pvt LTD
09.2021 - 07.2022

Esupport Officer

Knoah Solutions
05.2021 - 08.2021

Masters In Information Technology And Systems - Business Analytics

Victorian Institute Of Technology

MBA - Finance

Hyderabad School Of Management

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Syed Omer