SYED RAZIUDDIN
VIC
Summary
Customer-oriented professional with extensive experience in enhancing customer service through meticulous attention to detail and effective follow-through. Proven ability to assess systems and implement strategies that minimize process delays. Strong organizational skills and customer service expertise contribute to team growth and increased business profitability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Iconic Automotives
Melbourne, VIC
01.2024 - 03.2025
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Assisted in developing training materials for new hires as well as existing employees.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
Customer Service Representative
Bayside carwash
Melbourne, VIC
12.2022 - 01.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Senior Executive
Concentric
HYDERABAD, INDIA
12.2017 - 09.2022
- Facilitated communication between different departments resulting in improved collaboration among teams.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Bachelor of Science - Commerce
GRADUATE
ALAGAPA UNIVERSITY06-2012
Skills
- Team collaboration and coordination
- Customer service excellence
- Problem solving strategies
- Time management skills
- Effective communication techniques
- Cross-functional teamwork
- Work prioritization methods
- Microsoft Office proficiency
Certification
- Victorian driving license.
Languages
English
Professional
Urdu
Professional
Accomplishments
- Received the Best Associate Award at Concentric for proven customer-focused reviews.
References
References available upon request.
Timeline
Customer Service Supervisor
Iconic Automotives
01.2024 - 03.2025
Customer Service Representative
Bayside carwash
12.2022 - 01.2024
Senior Executive
Concentric
12.2017 - 09.2022
Bachelor of Science - Commerce
GRADUATE
Similar Profiles
Riya RajputRiya Rajput
Quality Operator at Roop Automotives Limited Plot No.438,439 Sector 8Quality Operator at Roop Automotives Limited Plot No.438,439 Sector 8
Rejeesh RajanRejeesh Rajan
Sr. Manager internal Audit at Indel AutomotivesSr. Manager internal Audit at Indel Automotives
Renat AslanovRenat Aslanov
Front Desk Manager at SK AutomotivesFront Desk Manager at SK Automotives
Melika DolatabadiMelika Dolatabadi
Telecommunications Technician at NBN COTelecommunications Technician at NBN CO
EMMA MARIAMARTINEZ CASTROEMMA MARIAMARTINEZ CASTRO
Cocinero at Recrea GastronomiaCocinero at Recrea Gastronomia